Assistant Lodge Manager

SUMMARY:
Assistant Lodge Manager
Key responsibilities include:

• Acting Lodge Manager in the absence of the LM.
• Take full responsibility for the management of the following teams.
• Front of House:
• Inspire, stimulate and lead the FOH team
• Maintain the Pan FOH system
• Day Sheets / Rooming List / Arrival Report
• Reception, Curio Shop and Switch Board
• Banking, Invoices and Gratuities
• Welcome & Good Bye
• Site Inspections – Show Time
• Guest Feedback – Centricity Feedback system
• Housekeeping:
• Inspire, stimulate and lead the Housekeeping team
• Maintain the Housekeeping standards with in the Lodge
• Spot check of rooms & turndowns
• Staff Uniform Control
• Lodge Maintenance:
• Inspire, stimulate and lead the Lodge Maintenance team
• Control and supervise the Lodge Maintenance teams
• Work closely with the  Maintenance Manager
• Preventative maintenance service schedules
• Staff Accommodation
• Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
• § Pest Control

• Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
• Head up the Lodge Health & Safety committee
• Risk assessments for the Lodge
• Firefighting equipment / drill
• Provide a safe working environment for all staff

• Finance & Budgeting:
• This includes compiling monthly reports, participate in the budget process and managing budget lines.
• Budget expenditure & control
• Monthly finance meeting
• Human Resources:
• Staff development and training
• Staff management
• Staff welfare & staff morale
• Inspire, stimulate and lead the team and maintain discipline
• Manage leave cycles and training files
• Knowledge of food & beverage
• Hosting of guest
• Guest Delight and bush banqueting
• Ensure any negative guest feedback is addressed and solutions found
• Assist Head Ranger / Snr Ranger team with Vehicle Inspections
• Go on Safari to ensure that we deliver on our safari experience

POSITION INFO:
Qualifications and experience required:

• Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
• Hospitality management qualification
• Strong Operational and Financial experience
• High Emotional Intelligence
• Hospitality and service training experience
• Room Division Experience
• Practical with some experience in maintenance
• Valid drivers license and own transport