Executive Housekeeper

SUMMARY:
The successful candidate will report to the Assistant Lodge Manager. Listed below are the requirements for this position:
Key Responsibilities
Housekeeping & Rooms Division:

• Take full responsibility for the running of the Housekeeping Division
• Maintain high standards of cleanliness and attention to detail in guest accommodation (rooms to be checked daily)
• Maintain high standards of cleanliness in all guest areas
• Ensure maintenance issues are recorded and reported immediately
• Oversee pest control

• Supervise and control the laundry operation in accordance with established procedures
• Ensure guest laundry is collected, cleaned, and returned efficiently
• Oversee daily lodge and staff laundry

• Control housekeeping expenditure
• Manage purchasing and price control
• Monitor stock control systems (linen, amenities, cleaning materials, minibar stock)
• Conduct monthly stocktakes
• Manage price updates, GRVs, and budget control

• Lead and manage the Housekeeping team
• Inspire, develop, and motivate staff
• Ensure correct staff placement within the department
• Maintain a strong guest-focused culture
• Address guest feedback constructively
• Ensure staff training and development
• Manage performance and leave cycles

• Assist Front of House during arrivals, departures, and site inspections
• Host guests when required
• Maintain relationships with stakeholders, suppliers, and the broader lodge community

POSITION INFO:
Ideal Candidate Profile & Skills
The lodge is built on passionate individuals who are committed to delivering exceptional guest experiences while respecting the environment and wildlife. The ideal candidate will be detail-oriented, energetic, and passionate about hospitality and guest interaction.
Leadership:

• Strong leadership and mentoring skills
• Ability to inspire and empower a team
• Strong management and problem-solving skills

• Excellent communication and interpersonal skills
• Positive, self-motivated, and confident
• Good sense of humour and adventure

• Strong people skills and guest focus
• Ability to adapt to changing environments
• High attention to detail
• Proactive approach to service excellence
• Ability to work under pressure and meet deadlines
• Strong planning and organisational skills
• Cultural awareness
• Ability to introduce innovative ideas

• Computer literate

• Fluent in English (spoken and written)
• Strong written communication skills

• Strong time management
• Flexible and collaborative

• Minimum 2–3 years’ Housekeeping Management experience in a 5-star lodge or boutique hospitality environment
• Budgeting and stock control experience
• Rooms Division or Front of House experience advantageous
• Hospitality/service training experience advantageous

• Live-in position with meals on duty
• Pension fund
• Staff lodge nights
• Work cycle: 21 days on / 7 days off
• Annual leave: 15 days