Butler

SUMMARY:
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POSITION INFO:

• Welcome and greet guests in a professional and discreet manner
• Escort guests to their accommodation and provide a full room orientation
• Deliver personalised guest services throughout the guest’s stay
• Attend to guest requests promptly and efficiently
• Coordinate guest preferences, special requests, and celebrations with relevant departments
• Arrange beverages and refreshments before scheduled activities
• Ensure exceptional food and beverage service standards are maintained
• Conduct detailed pre-arrival inspections of rooms and guest amenities
• Maintain accurate records of guest preferences and special requirements
• Follow up on guest requests to ensure complete satisfaction
• Communicate guest allergies, preferences, and special requirements to the relevant departments
• Engage professionally and confidently with guests during their stay
• Ensure a seamless and memorable luxury guest experience
• Assist in coordinating unique dining experiences and special occasions
• Maintain high standards of hospitality, presentation, and professionalism
• Liaise closely with housekeeping, food and beverage, and other departments
• Identify opportunities to improve guest service and overall guest satisfaction
• Bid farewell to guests professionally and courteously upon departure
• Provide dedicated guest support throughout the duration of their stay
• Handle guest information with confidentiality and discretion