Business Operations Manager

SUMMARY:
An established industrial and technical services business is seeking an experienced Business Operations Manager to take responsibility for the overall operational, financial, technical and people-management functions of the business.

POSITION INFO:

Title: Business Operations Manager

Area: Northern KZN

Industry: Industrial Electrical / Technical Services / Workshop Operations

Ref No.: TRG 2545

Salary: Market related TCTC available/negotiable

Start Date: As soon as possible

Type: Permanent

Special Instructions: Confidential Client Appointment

An established industrial and technical services business is seeking an experienced Business Operations Manager to take responsibility for the overall operational, financial, technical and people-management functions of the business.

• This is a senior management appointment suited to an individual who combines strong commercial and financial understanding with practical technical / workshop management experience.
• The successful candidate will work closely with senior management and will ultimately be expected to take significant responsibility for the overall performance, development and day-to-day management of the business.

DUTIES & RESPONSIBILITIES:

• Take overall responsibility for the effective day-to-day operation of the business.
• Manage and coordinate workshop, technical, administrative and support functions.
• Provide strong financial and commercial oversight of the business.
• Monitor revenue, costs, margins, budgets, expenditure and overall profitability.
• Review operational performance and implement corrective actions where required.
• Lead, manage and develop departmental managers, supervisors and operational teams.
• Ensure appropriate staffing levels, productivity and accountability across the business.
• Oversee workshop planning, production/service activities, quality and turnaround times.
• Ensure work is completed according to required technical, quality and customer standards.
• Provide practical technical and operational guidance to management and employees.
• Identify operational risks and implement appropriate solutions.
• Maintain effective quality management and continuous-improvement processes.
• Ensure compliance with relevant company policies, procedures, quality standards and applicable legislation.
• Maintain a strong focus on occupational health and safety.
• Participate in internal and external audits and ensure corrective actions are implemented.
• Manage relationships with key industrial and commercial customers.
• Maintain professional relationships with suppliers, contractors and service providers.
• Assist with business development and identify opportunities for sustainable business growth.
• Prepare and review operational, financial and management reports.
• Monitor departmental targets, budgets and key performance indicators.
• Review business processes and identify opportunities to improve efficiency and profitability.
• Assist with quotations, commercial decisions and major customer requirements.
• Ensure customer issues and operational challenges are resolved professionally and efficiently.
• Represent the business professionally during customer and stakeholder engagements.
• Provide leadership during operational challenges, breakdowns, major projects and critical customer requirements.
• Work closely with senior management on strategic planning and future business development.
• Develop and maintain a culture of professionalism, accountability, performance and integrity.
• Take responsibility for the overall performance and reputation of the business.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Relevant Electrical, Mechanical, Technical, Engineering, Trade or Business Management qualification preferred.
• An electrical or mechanical trade background will be advantageous.
• Experience within an industrial, engineering, manufacturing, electrical, mechanical, workshop or technical-services environment.
• Minimum 10 years'' relevant senior management experience.
• Proven experience managing a medium-sized workforce and multiple operational functions.
• Demonstrable financial and commercial management experience.
• Experience with budgets, costing, profitability and financial controls.
• Experience managing workshop / technical operations.
• Previous experience within heavy industry, manufacturing, mining, engineering or related industrial sectors will be advantageous.
• Working knowledge of Quality Management Systems.
• Previous ISO / quality audit experience advantageous.
• Sound understanding of Occupational Health & Safety requirements.
• Proven experience managing staff, supervisors and departmental functions.
• Strong understanding of business operations and operational controls.
• Valid driver''s licence.
• Computer literate with good working knowledge of standard business software.
• Stable employment history with demonstrable career progression.
• Traceable and contactable references.
• Local residency or relocation required

• Submit CV (Word / PDF) to therecruitmentguy @ outlook .com , Ref #  (TRG 2545).

SKILLS REQUIRED:

• Strong business and commercial acumen.
• Excellent financial and numerical ability.
• Strong operational management skills.
• Practical technical understanding.
• Workshop management capability.
• Leadership and people-management skills.
• Strategic and analytical thinking.
• Problem-solving and decision-making ability.
• Strong organisational and planning skills.
• Ability to manage multiple priorities.
• Excellent customer and relationship-management skills.
• Negotiation and communication skills.
• Ability to work under pressure and meet deadlines.
• Strong quality and compliance focus.
• Ability to identify operational risks and implement solutions.
• Ability to motivate, develop and hold teams accountable.
• High level of personal responsibility and professional maturity.
• Honest, reliable, dependable and trustworthy.
• Strong personal integrity and business ethics.

THE IDEAL CANDIDATE:

• The ideal candidate will be a mature, commercially minded and hands-on senior manager who understands that successful business management requires a balance between people, finance, operations, technical performance, customer service and profitability.
• Candidates with a strong background in industrial operations, engineering, electrical / mechanical workshops, manufacturing, mining-related services or technical businesses are particularly encouraged to apply.
• This is not purely an administrative management position. The successful candidate must be comfortable taking ownership of both commercial and operational matters and leading people at all levels of the organisation.

LOCATION / RELOCATION:

• The position is based in Newcastle, KwaZulu-Natal.
• Candidates currently residing in Newcastle and surrounding areas are preferred.
• Candidates willing to relocate to Newcastle may be considered.
• Relocation costs will be for the successful candidate''s own account unless otherwise agreed.

APPLICATION INSTRUCTIONS

• Only applications from suitably experienced candidates who meet the minimum requirements of this vacancy will be considered.
• Interested candidates must submit an updated CV in Word or PDF format to .
• Please quote TRG 2545 – BUSINESS OPERATIONS MANAGER in the subject line of your email.
• Please clearly indicate your current location and availability.
• Please provide your current / most recent remuneration details where requested during the recruitment process.

Please attach all relevant supporting documentation, where applicable:

• Tertiary and secondary qualifications
• Trade certificates / trade qualifications
• Professional memberships
• Relevant technical or industry certificates
• Health & Safety / quality-related certificates
• Relevant operating or equipment licences
• Previous employment references with contactable details

IMPORTANT:

• This is a confidential client appointment managed exclusively through The Recruitment Guy (Pty) Ltd.
• The identity and specific business details of the employer will be disclosed to suitably shortlisted candidates during the recruitment process.
• Correspondence will be limited to candidates who meet the minimum requirements.
• If you do not receive feedback within three (3) weeks of submitting your application, please consider your application unsuccessful.
• All applications will be treated confidentially.

The Recruitment Guy (Pty) Ltd South Africa

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