Distribution Hub - Depot / Branch Manager (Logistics | Distribution | Courier / Last-Mile Delivery)

SUMMARY:
An opportunity for an experienced DISTRIBUTION HUB - DEPOT / BRANCH MANAGER is required for permanent employment based in Newcastle, KwaZulu-Natal, within a busy logistics, distribution and delivery operation.

POSITION INFO:

Title: Distribution Hub - Depot / Branch Manager

Area: Newcastle, KwaZulu-Natal

Industry: Logistics | Distribution | Courier / Last-Mile Delivery

Ref No.: TRG 2544

Salary: R15 000 – R20 000 CTC per month, depending on experience

Start Date: As soon as possible

Type: Permanent

Special Instructions: Hands-on operational management experience required

An opportunity for an experienced DISTRIBUTION HUB - DEPOT / BRANCH MANAGER is required for permanent employment based in Newcastle, KwaZulu-Natal, within a busy logistics, distribution and delivery operation.

• The successful candidate will be responsible for the effective day-to-day management of a busy operational hub, overseeing staff, collection and delivery activities, customer service, logistics processes, contracted delivery personnel and associated operational requirements.
• The ideal candidate will be a mature, humble and hands-on operational leader who is comfortable working in a fast-paced environment, takes ownership, communicates effectively and is able to anticipate operational problems before they occur.
• The position will suit an individual with strong multi-industry operational experience, particularly within logistics, warehousing, FMCG, transport, courier, distribution, fast-food delivery or similar high-volume service environments.

DUTIES & RESPONSIBILITIES:

• Manage the day-to-day operations of the Newcastle hub/depot, ensuring efficient and consistent service delivery.
• Oversee the movement of incoming and outgoing parcels/products through the operation.
• Manage a high-volume operation processing approximately 800–900 parcels per day.
• Manage and coordinate Hub Assistants, Logistics Dashboard Operators, Customer Service personnel, Sorters and Supervisors.
• Ensure that collection and delivery activities are properly coordinated and operational requirements are consistently achieved.
• Monitor and ensure that required delivery and receiving times are maintained.
• Lead, motivate, guide and manage staff to achieve required operational standards and performance objectives.
• Manage contracted drivers, contractors and other operational stakeholders.
• Maintain effective communication between the Newcastle operation, Head Office, staff, customers, drivers and contractors.
• Monitor operational performance, identify potential problems and implement preventative measures before issues arise.
• Proactively anticipate operational requirements and prepare for potential disruptions.
• Resolve operational problems quickly and effectively in a fast-paced environment.
• Ensure compliance with company SOPs, operational procedures, policies, franchise requirements and applicable guidelines.
• Manage relationships with satellite sites, depots and contractors as required.
• Ensure that operational processes are followed consistently and efficiently.
• Monitor service delivery, productivity, operational performance and achievement of required targets.
• Maintain a high level of customer service, particularly in relation to collection points and direct-collection customers.
• Ensure that staff understand their responsibilities and maintain required service and performance standards.
• Identify opportunities for continuous operational improvement.
• Assist with maintaining effective cost control within the operation.
• Ensure that the Newcastle operation remains organised, efficient, responsive and service focused.
• Provide operational feedback and reporting to senior management / Head Office.
• Take ownership of operational issues and ensure that matters are followed through to resolution.
• Perform any other reasonable operational and management duties associated with the successful running of the branch/hub.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Matric / Grade 12.
• Minimum 6 years'' relevant management / operational experience preferred.
• Proven experience in a Branch Management, Operations Management, Depot Management, Warehouse Management, Logistics Management or similar position.
• Experience within one or more of the following environments will be highly advantageous:
• Logistics
• Courier / delivery operations
• Transport
• Warehousing
• FMCG
• Distribution
• Retail distribution
• Fast-food / food delivery operations
• E-commerce fulfilment
• Other high-volume, fast-paced operational environments
• Proven experience managing a team and coordinating multiple operational functions.
• Experience working with KPIs, operational targets, SOPs and performance standards.
• Strong understanding of day-to-day operational management and service delivery.
• Previous experience dealing with contracted personnel, contractors and external service providers advantageous.
• Technically and digitally orientated, with the ability to learn and utilise in-house / app-based operational systems.
• Strong computer literacy and ability to work with digital dashboards and operational systems.
• Valid driver''s licence and own reliable vehicle essential, due to travel between operational locations.
• Fuel / travel costs associated with required operational travel will be covered.
• Must be comfortable working operational hours, including extended hours where operational requirements dictate.
• Must be able to work effectively under pressure within a high-volume environment.
• Traceable & contactable references.

• Local residency or relocation to Newcastle required.
• Submit CV (Word / PDF) to therecruitmentguy @ outlook .com, Ref # TRG 2544.

SKILLS REQUIRED:

• Strong operations management ability.
• Exceptional communication skills.
• Strong people management and leadership ability.
• Ability to communicate effectively with staff, Head Office, customers, drivers, contractors and other stakeholders.
• Strong organisational and planning skills.
• Ability to anticipate problems and implement preventative solutions.
• Strong problem-solving and decision-making ability.
• Ability to work under pressure and meet operational deadlines.
• High level of accountability and personal ownership.
• Ability to lead firmly while maintaining empathy and respect for employees.
• A tough but fair leadership approach.
• Humble, approachable and team-oriented personality.
• No unnecessary ego; willing to work alongside the operational team when required.
• Strong attention to detail.
• Results driven and performance focused.
• Digitally orientated and comfortable using technology and app-based systems.
• Adaptable and able to operate effectively in a rapidly changing environment.
• Ability to manage multiple operational priorities simultaneously.
• Strong customer-service orientation.
• Practical, hands-on approach to management.
• Ability to identify operational risks and implement preventative action.
• Strong sense of urgency and commitment to achieving results.

THE IDEAL CANDIDATE

• The successful candidate will ideally be an experienced, mature and hands-on Branch / Operations Manager who understands that effective operational management is about more than simply managing people.
• You will be expected to see problems coming, plan ahead, communicate effectively, take ownership and ensure that the operation delivers.
• The position requires an individual who can combine:
• COMMUNICATION + OPERATIONAL CONTROL + TOUGH BUT EMPATHETIC LEADERSHIP