Boutique Hotel Manager

Recruiter:

Karen Tupper Recruitment

Job Ref:

CPT000042/KT

Date posted:

Thursday, October 15, 2026

Location:

Cape Town, South Africa

Salary:

Monthly

SUMMARY:
We are seeking an experienced, dedicated and hands-on Manager to oversee the day-to-day operations of a small boutique hotel. This is an exciting opportunity for a hospitality professional who takes pride in delivering exceptional guest experiences, maintaining high standards and ensuring the smooth running of a small, personalised hospitality establishment.
The successful candidate will be responsible for all aspects of the hotel's operations, from reservations and administration to guest relations, housekeeping oversight and breakfast service.

POSITION INFO:
Key Responsibilities:

Managing all daily hotel operations and ensuring the highest standards of service and presentation.
Handling general administration, reservations, guest enquiries and bookings.
Managing online booking platforms, including Apply Below, Expedia and other relevant channels.
Using and managing the NightsBridge booking system efficiently.
Overseeing breakfast service and ensuring guests receive attentive, quality service.
Coordinating conferencing arrangements and ensuring all requirements are met.
Managing and supporting the housekeeping team.
Conducting regular inspections of guest rooms and public areas to ensure cleanliness, maintenance and presentation meet the required standards.
Managing guest arrivals and departures, including check-ins and check-outs.
Building positive relationships with guests and ensuring that enquiries, requests and complaints are handled professionally and efficiently.
Supervising and coordinating a small team of employees.
Maintaining accurate records, attending to operational requirements and ensuring that all aspects of the establishment run smoothly.

Minimum Requirements:

SA Citizen
Matric / Grade 12 qualification
A minimum of 5 years' experience in the hospitality, guest house or hotel industry.
Proven experience in a supervisory or management role would be advantageous.
Full computer literacy and confidence in using booking and administrative systems.
Good working knowledge of the NightsBridge reservation system.
Experience with online booking platforms such as Apply Below and Expedia.
Excellent spoken and written communication skills.
Strong organisational and administrative abilities.
The ability to manage, motivate and work alongside a small team.
Excellent guest relations and customer service skills.
A professional, presentable appearance and a friendly, welcoming manner.
Own, reliable transport.
Preferably reside in the Southern Suburbs.

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