Revenue & Reservations Supervisor

SUMMARY:
Boutique Hotel & Wine Estate Group based close to Franschhoek is looking for a Revenue & Reservations Supervisor to lead the reservations team and oversees booking operations across all channels.
 
The role supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation, management reporting, and effective coordination with Front Office and Sales.
 
Staff transport available from Franschhoek, Paarl and Stellenbosch.

POSITION INFO:
Duties:

This role also ensures that all revenue streams and technical systems are optimised to ensure maximum profitability.
Create, interpret and forecast revenue reports in absence of the Revenue Manager.
Supervise, train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels.
Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and average daily rate (ADR).
Group and conference quotes.
Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager.
Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists.
Guest confidentiality.
 
Requirements:

Matric Certificate
A formal hospitality qualification
Previous experience working as a Revenue and Reservations Supervisor in a Hotel environment.
Protel PMS experience would be beneficial
Strong system knowledge
Strong leadership skills
Meticulous attention to detail to the guest experience
Personal and professional integrity of the highest standard
Preference will be given to candidates from Franschhoek and neighbouring areas