ZMO 19720 - Assistant F&B Manager (CPT)

Our client is seeking an Assistant Food and Beverage Manager responsible for the effective day-to-day shift management of all Food & Beverage operations, including banqueting, beverage operations and room service. This role drives profitability for specific outlets, maintains product and operating standards, maximizes guest satisfaction, delivers on F&B business objectives and develops a cross-functional talent pipeline within food and beverage.

Key Responsibilities:

F&B Planning

• Develop outlet plans aligned to the F&B strategy, for sign-off by the F&B Manager.
• Identify opportunities to market unique products and services and grow covers and average spend.
• Track and reduce risk.

Shift Management

• Schedule staff and allocate duties to ensure maximum cover.
• Hold shift briefings and handovers, and complete shift reports.
• Be present on the floor during service to assist guests and resolve complaints.
• Manage stock and operating equipment per SOPs, and reduce breakage and loss.
• Ensure productivity targets, SOPs and SLAs are met.

Product Enhancement

• Complete competitor and pricing analyses with the F&B Manager.
• Review product performance and recommend improvements and rationalisation.
• Plan and execute new products and projects with minimal disruption to service.

Standards & Governance

• Monitor compliance with SOPs, health and safety, and hygiene legislation.
• Implement control measures and ensure audit targets are achieved.
• Ensure all staff understand legal requirements and the consequences of non-compliance.

People Management

• Lead, coach, train and motivate the floor management team and F&B staff.
• Build a cross-functional talent pipeline within food and beverage.

Budget Management

• Control expenses and complimentary spend against budget.
• Achieve profitability for specific outlets.

Customer Relationship Management

• Maximise guest satisfaction and resolve feedback and conflict.
• Maintain management availability to guests.
• Manage relationships with suppliers and service providers.