Automotive Warranty & Service Administrator - OEM Level - Gauteng, Bryanston

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
 
Purpose Of The Job:
 
Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long-term journey, contribute to shaping processes and culture, and play a key role in developing and growing the department from its early stages. The Warranty and Service Administrator is responsible for the effective administration, auditing, and support of warranty and service programs across the dealer network. This role ensures accurate warranty claim processing, strict compliance with OEM policies, and strong collaboration between dealers, service operations, and internal OEM teams to control warranty costs, improve repair quality, and enhance overall customer satisfaction.
The role requires a detail-oriented, analytical individual with strong dealership and OEM warranty knowledge, who is comfortable operating in a fast-paced, high-accountability environment.

POSITION INFO:
Key Responsibilities:
Warranty Administration & Auditing

• Administer OEM warranty policies, procedures, and programs across the dealer network
• Review, assess, approve, and audit dealer warranty claims for accuracy, validity, and compliance
• Monitor warranty submissions, labour operation codes, labour times, parts usage, and supporting documentation
• Identify claim discrepancies, rejections, and rework requirements, and provide clear feedback to dealers
• Maintain accurate warranty records in line with audit and compliance requirements

• Ensure dealer compliance with OEM warranty and service policies and procedures
• Identify, investigate, and report on warranty trends, anomalies, repeat failures, and potential misuse
• Support warranty cost containment initiatives and recovery actions
• Assist with the administration of goodwill claims, recalls, and service campaigns
• Dealer Support & Communication
• Act as a key point of contact for dealer service managers, warranty clerks, and service advisors
• Provide guidance and support on warranty procedures, claim entry, and documentation standards
• Assist dealers in resolving warranty claim disputes, rejections, and process-related issues
• Support dealer training initiatives related to warranty and service processes

• Analyse warranty and service data to identify recurring faults, quality concerns, and root causes
• Prepare regular and ad hoc reports on warranty spend, claim frequency, repair quality, and dealer performance
• Provide field data and feedback to engineering, quality, technical, and product support teams

• Support service operations with service campaigns, recalls, and product quality initiatives
• Assist with customer escalations relating to warranty and service concerns where required
• Coordinate with parts, logistics, and technical support teams to ensure effective claim resolution

• Support continuous improvement initiatives within warranty and service operations
• Assist with warranty system enhancements, updates, testing, and user support
• Maintain accurate records and documentation for internal and external audits

• Minimum 3–6 years’ experience in automotive warranty administration, service operations, or dealer support
• Strong understanding of dealership service, parts, and warranty processes
• OEM or dealership experience (highly advantageous)
• Proven experience in warranty claim review, validation, and auditing
• Strong data analysis and reporting capability
• High attention to detail with strong accuracy and compliance focus
• Excellent communication skills with a dealer-support mindset
• Proficient in DMS platforms, OEM warranty systems, and Microsoft Office
• Motor Industry experience ESSENTIAL!!

• Accuracy and compliance of warranty claim approvals
• Reduction in warranty claim rejections and rework
• Warranty cost control and trend management
• Timeliness and quality of dealer support
• Audit outcomes and compliance results