Automotive Service Advisor - Fourways

SUMMARY:
Automotive Service Advisor - Gauteng, Fourways
 
#DriveYourCareerForward – it’s time to get your career rolling in an independent servicing workshop!

Ready to shift your career into top gear and be the face of customer excellence in a high-end workshop? Our client is on the hunt for a polished, people-centric Service Advisor who thrives in a fast-paced workshop, communicates like a pro, and knows how to keep both technicians and customers running smoothly.

In this role, you will be the go-to contact for customers, managing service bookings, walking clients through their vehicle needs, liaising with technicians, and delivering an exceptional service journey from booking to collection. If you’ve got the passion, professionalism, and automotive know-how to keep the workshop well-oiled and customers smiling, apply now!

Remuneration
R 15 000 – R 18 000 PM CTC depending on experience plus performance-based Incentive & discretionary bonus – Standard Benefit includes MIBCO Provident Fund

POSITION INFO:
Duties include
Customer Interaction & Care

• Be the first point of contact – greet customers professionally and identify service needs
• Clearly explain vehicle issues and service requirements in simple, customer-friendly language
• Provide accurate service estimates and obtain approvals
• Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
• Conduct post-service follow-ups to ensure satisfaction and address concerns

• Manage service appointments to optimise workshop efficiency
• Work closely with technicians to ensure timely and quality repairs
• Confirm parts availability prior to job start to avoid delays
• Assist in prioritising workloads and scheduling urgent or breakdown jobs

• Open and manage service orders, job cards, invoicing, and payment processing
• Maintain accurate customer records, warranty details, and service history
• Ensure full documentation for every job, including approvals and technician notes

• Conduct quality checks and ensure work meets brand standards
• Drive outstanding customer experience and loyalty
• Handle complaints professionally and escalate if required

• Stay updated on services, specials, and vehicle systems
• Promote recommended maintenance and value-add services

• Collaborate closely with workshop and parts teams
• Assist with daily/weekly reporting on service performance and customer satisfaction

• Minimum 3 years’ Service Advisor experience in an Automotive environment
• Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge AutoManage (Either)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record. 
• Clear Criminal record