Assistant Lodge Manager

SUMMARY:
A stunning luxury safari lodge is looking for their next ASSISTANT LODGE MANAGER.

POSITION INFO:
This luxury safari lodge is part of a well-established reserve, offering an immersive bush experience with a strong focus on exceptional service, conservation, and attention to detail. They are seeking a hands-on, dynamic leader who is passionate about guest experience, thrives in a multi-departmental role, and can confidently manage teams while maintaining high operational standards. The ideal candidate is people-focused, highly organised, and brings both strong administrative ability and a practical understanding of lodge operations.

Candidate Responsibilities:

• Acting Lodge Manager in the absence of the LM.
• Take full responsibility for the management of the following teams:

• Inspire, stimulate and lead the FOH team
• Maintain the Pan FOH system
• Day Sheets / Rooming List / Arrival Report
• Reception, Curio Shop and Switch Board
• Banking, Invoices and Gratuities
• Welcome & Good Bye
• Site Inspections – Show Time
• Guest Feedback – Centricity Feedback system

• Inspire, stimulate and lead the Housekeeping team
• Maintain the Housekeeping standards with in the Lodge
• Spot check of rooms & turndowns
• Staff Uniform Control

• Inspire, stimulate and lead the Lodge Maintenance team
• Control and supervise the Lodge Maintenance teams
• Work closely with the Game Reserve Maintenance Manager
• Preventative maintenance service schedules
• Staff Accommodation
• Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
• Pest Control

• Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
• Head up the Lodge Health & Safety committee
• Risk assessments for the Lodge
• Firefighting equipment / drill
• Provide a safe working environment for all staff

• This includes compiling monthly reports, participate in the budget process and managing budget lines.
• Budget expenditure & control
• Monthly finance meeting

• Staff development and training
• Staff management
• Staff welfare & staff morale
• Inspire, stimulate and lead the team and maintain discipline
• Manage leave cycles and training files

• Knowledge of food & beverage
• Hosting of guest
• Guest Delight and bush banqueting
• Ensure any negative guest feedback is addressed and solutions found
• Assist Head Ranger / Snr Ranger team with Vehicle Inspections
• Go on Safari to ensure that we deliver on our safari experience

• Minimum 5 years Management experience in a 5 star boutique operation or within a luxury lodge in a Big 5 reserve 
• Hospitality management qualification
• Strong Operational and Financial experience
• Valid drivers license and own transport
• High Emotional Intelligence
• Hospitality and service training experience
• Room Division Experience
• Practical with some experience in maintenance
• Fluent in English (written and spoken)
• Basic IT and computer skills
• Excellent leadership, communication and interpersonal skills

• Live-in position with meals on duty
• Pension fund
• Staff Lodge nights
• Work cycle – 21 days, 7 days off
• Annual leave – 15 days