Assistant Executive Housekeeper

SUMMARY:
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POSITION INFO:

Job Description

Assistant Executive Housekeeper

Pepperclub Hotel, Cape Town
Reports to Executive Housekeeper

Pepperclub Hotel is recruiting an experienced, detail-oriented, and service-driven Assistant Executive Housekeeper to support the leadership of our Housekeeping Department. This role is responsible for maintaining exceptional cleanliness standards, supervising housekeeping operations, developing team performance, and ensuring every guest experiences the highest level of comfort and service.

About the Role

You will assist in managing the day-to-day operations of the Housekeeping Department, ensuring guest rooms, public areas, and back-of-house spaces consistently meet five-star standards. You will lead by example, support and develop the housekeeping team, monitor quality standards, and ensure operational efficiency while living our RAISE values of Responsibility, Accountability, Integrity, Service, and Excellence.

Key Responsibilities:

Housekeeping Operations & Team Leadership

• Assist in supervising daily housekeeping operations across guest rooms, public areas, and back-of-house spaces
• Allocate duties and manage daily staff deployment according to operational requirements
• Monitor team productivity, attendance, and performance standards
• Support training, coaching, and development of housekeeping team members
• Ensure departmental procedures and service standards are consistently maintained

Quality Control & Standards Compliance

• Conduct regular inspections of guest rooms, suites, corridors, public areas, and service areas
• Ensure all areas meet five-star cleanliness and presentation standards
• Identify maintenance issues and coordinate corrective action with relevant departments
• Monitor compliance with housekeeping procedures, quality standards, and brand requirements
• Follow up on inspection findings and implement continuous improvement measures

Guest Service & Complaint Resolution

• Respond promptly and professionally to guest requests and housekeeping-related concerns
• Resolve guest complaints efficiently and escalate issues when necessary
• Coordinate special guest requests and VIP room preparations
• Maintain strong communication with Front Office and other operational departments to enhance the guest experience
• Ensure service recovery actions are implemented where required

Inventory & Stock Management

• Monitor housekeeping stock levels and ensure sufficient operational supplies are available
• Conduct regular stock counts and maintain accurate inventory records
• Assist with ordering, receiving, and issuing housekeeping supplies and amenities
• Minimise wastage and control departmental costs through effective stock management
• Maintain housekeeping equipment and report repairs or replacements when necessary

Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and chemical handling procedures
• Conduct routine safety inspections within the department
• Promote safe working practices and proper use of housekeeping equipment and chemicals
• Support departmental compliance with company policies and legislative requirements
• Assist in maintaining a safe and healthy working environment for employees and guests

Living the RAISE Values

• Take ownership of departmental standards and operational outcomes
• Demonstrate accountability through consistent follow-through and attention to detail
• Act with integrity and professionalism in all interactions
• Deliver exceptional service to guests and internal stakeholders
• Strive for excellence through continuous improvement and teamwork

Requirements

• Grade 12 / Matric
• Hospitality or Housekeeping qualification advantageous
• Minimum 3 years housekeeping supervisory experience within a 4 or 5-star hotel environment
• Previous experience as a Housekeeping Supervisor or similar leadership role preferred
• Knowledge of hotel housekeeping operations, standards, and procedures
• Experience conducting room inspections and quality audits
• Stock control and inventory management experience
• Proficiency in hotel systems such as Opera advantageous
• Strong leadership, communication, and team management skills
• Computer literacy including MS Office
• Ability to work shifts, weekends, and public holidays

Personal Attributes

• Strong leadership and team development capabilities
• Excellent verbal and written communication skills
• Highly organised with exceptional attention to detail
• Proactive and solutions-focused approach
• Ability to perform effectively under pressure
• Strong sense of accountability and ownership
• Professional, reliable, and service-oriented
• Passion for hospitality and operational excellence

Ready to Apply?

If you are passionate about maintaining exceptional standards, developing high-performing teams, and delivering outstanding guest experiences, we would like to hear from you.