Applications Support Administrator

SUMMARY:
Applications Support Administrator
The Applications Support Administrator is responsible for the administration, support, and optimization of Business Management Solutions such as ERP, Payroll, and other related business applications. The role ensures system integrity, user access control, compliance with audit requirements, and alignment with business processes across multiple subsidiaries.
The role also requires the ability to interpret and work with financial data, ensuring that systems support accurate reporting of financial statements, debtors, creditors, and payroll data. The incumbent will work closely with business stakeholders to ensure that reporting, dashboards, and analytics solutions provide meaningful insights for operational and strategic decision-making.
The position involves maintaining high system performance, providing user support, ensuring compliance with IT governance frameworks, and contributing to continuous system improvements.

POSITION INFO:
Duties & Responsibilities

• Act as the primary contact for ERP-related inquiries and provide technical support to users.
• Configure, customize, and maintain ERP systems to meet business requirements and operational goals.
• Manage user access, roles, and permissions while ensuring compliance with IT governance, ITIL practices, ISO standards, and audit requirements.
• Monitor system performance, conduct regular backups, and resolve errors or downtime issues promptly.
• Coordinate and oversee system upgrades, patches, and version control to maintain system reliability.
• Provide first-line support for ERP, payroll, and other business applications, escalating issues when necessary.
• Collaborate with cross-functional teams including Finance, HR, and Operations to identify, design, and implement system improvements and integrations.
• Develop and maintain reports, dashboards, and business intelligence solutions using Power BI and other analytics tools.
• Work with finance teams to ensure ERP systems accurately support financial statements, debtor and creditor management, payroll processing, and financial reporting.
• Continuously assess and optimize system performance by identifying bottlenecks and inefficiencies.
• Support and contribute to software enhancement, automation, and digital transformation projects.
• Develop integrations and automation using SQL, and C#.
• Prepare and maintain audit documentation such as access logs, authorization records, and system change reports.
• Ensure compliance with internal IT policies, IT governance frameworks, ISO standards, audit protocols, and external regulatory requirements.
• Manage IT asset records, oversee software licensing, and participate in business continuity and disaster recovery planning.
• Conduct user training sessions to improve system adoption and provide ongoing application support.
• Develop, update, and maintain user manuals, technical documentation, and training materials.

• Bachelor’s degree in Finance or related Field
• ERP system certification (e.g., Sage X3) preferred or willingness to obtain.
• ITIL certification or equivalent service management framework preferred.
• Knowledge or certification related to IT Governance frameworks and ISO standards (e.g., ISO 27001) advantageous.
• Minimum of 5 years’ experience in ERP or business application administration.
• Experience managing multi-company ERP environments and intercompany transactions.
• Strong knowledge of SQL-based platforms, system integrations, and application security.
• Experience with Power BI, dashboards, and business intelligence reporting.
• Familiarity with HR, Payroll, Finance, and Self-Service modules within ERP environments.

• Strong analytical and problem-solving abilities.
• Ability to interpret financial data, reports, and operational metrics.
• Understanding of financial processes including debtors, creditors, payroll, and financial reporting.
• Excellent communication and stakeholder engagement skills, with the ability to present system insights to business users.
• Strong technical troubleshooting and systems integration capability.
• Ability to manage multiple priorities, projects, and system improvements simultaneously.
• High attention to detail and commitment to maintaining data integrity and compliance.
• Proactive approach to continuous improvement, automation, and digital transformation.