Night Duty Administrator (Receptionist)

SUMMARY:
Night Duty Administrator - Medical

POSITION INFO:

Job Title:  Night Duty Administrator (Receptionist)

Location:  Roseacres Hospital

Our Values: Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Are you interested in…

Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.

We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands-on and closely involved with the team.

We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.

We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.

We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and growing your skills
• A competitive salary package and benefits.
• Opportunity to increase earnings with overtime.

Your typical day in a radiology environment includes:

• Working closely with the rest of the team to provide superior diagnostic and interventional services.
• Showcasing your calmness, excellent customer care and empathy to patients
   

Minimum Requirements:

• Grade 12
• Intermediate Skills on MS Office
• 2 - 3 years’ experience in a professional fast paced environment and/or 1-2 years in a medical environment
• Previous experience in a Radiology environment is advantageous
• Attention to detail, high level of accuracy  
• Sound knowledge of medical aid and PMB rules as well as POPI Act regulations for healthcare will be beneficial
• Ability to build and maintain good relations with colleagues and all stakeholders
• Own/reliable transport essential
  
  

Main Responsibilities:

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure terms and conditions are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically, via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Assist with the moving of patients and x-ray cassettes
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to the correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments 
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Assist in keeping the reception area neat and tidy and noise levels down
• Maintain strict confidentiality at all times
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department
  
  

Hours of Work:

•  Night duty on a bi-weekly basis (every 2^nd week): Monday – Sunday from 18h00 – 06h00
  
  

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff. 

Ready to make a difference? Apply today to become part of a team that cares about your success and
well-being.