Administrative Assistant – Cape Town CBD

SUMMARY:
Do you have exceptional communication skills and a passion for delivering a premium client experience by keeping clients informed throughout the order and production process?

Our luxury manufacturing client, based in Cape Town CBD, is seeking a highly organised and detail-oriented individual to serve as the key link between the workshop and clients. The successful candidate will be responsible for preparing quotations and invoices, managing orders throughout the production process, maintaining clear and consistent communication with both clients and the manufacturing team, and coordinating deliveries to ensure orders are completed and delivered on time.

POSITION INFO:
REQUIREMENTS

• Matric, or equivalent qualification
• Minimum 3 years’ experience in Administration / Customer Service / Quotations and Invoicing
• Highly organised and detail-oriented – essential
• Strong sense for working with numbers and pricing – essential
• Previous experience working in manufacturing or online retail – advantageous
• Computer literacy – Discord, MS Office, with intermediate Excel

• Support the sales team with customer and order administration, including quotations, invoices, Shopify payment pages and customer correspondence
• Accurately capture order details, maintain customer records and prepare confirmed orders for production, ensuring all specifications are correct
• Follow up on production progress, update the sales team and ensure completed orders meet requirements
• Pick and pack orders, prepare courier documentation, arrange dispatch and update tracking details
• Assist with returns, adjustments, repairs and delivery administration
• Assist with stocktakes, stock tagging, stock organisation, incoming stock checks and locating requested items
• Capture stock data and take basic stock photos or videos when required
• Maintain spreadsheets, internal systems, supplier information and filing, and assist with general administrative tasks and projects