Admin Clerk

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006403/JC

Date posted:

Wednesday, June 24, 2026

Location:

Somerset West, South Africa

SUMMARY:
My client, a national engineering concern with a branch based in Somerset West is seeking to employ an Admin Clerk to join their team.

Organisation, accuracy, and communication - if this sounds like you, we want to hear from you!

POSITION INFO:
Duties Include but not limited to:

Provide support within Head Office in terms of retrieving and maintaining general office administration. This will include maintaining all mailboxes by communicating with clients and colleagues, coordinating sales-related activities to fulfil client expectations and queries.
Answering the phone and taking messages where necessary.
Receiving and processing incoming correspondence, as well as escalating to appropriate persons as needed.
Responding to complaints promptly and, if necessary, escalating to higher management.
Investigating complaints and gathering data in response to complaints/questions.
Maintaining files of active orders and updating with changes to customer accounts or orders.
Performing other related duties, as assigned.

Requirements:

Grade 12 qualification
Administration experience
Computer skills
Knowledge of administrative processes and procedures within a business
Proficient computer skills and ability to learn database and ordering systems
The patience and ability to engage customers in conversation
Excellent communication skills
Outstanding negotiation skills with the ability to resolve issues and address complaints

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