Workshop Quality Controller

SUMMARY:
Workshop Quality Controller

POSITION INFO:

MAIN PURPOSE OF JOB:

• To ensure the quality of work from the workshop by carrying out road tests on completed
• vehicles.
• The outcome that is produced is well maintained / repaired motor vehicles and will be considered successful when:
• There are no comebacks.
• Job is done right first time.
• Satisfied clients (SCSI).

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the Service Manager.
• Relationships with workshop foreman, after-sales consultants, technicians, apprentices, and customers.

MAIN JOB FUNCTIONS:

• To assist service reception when a vehicle is to be tested with a customer before it enters the workshop and inspect new vehicles.
• To assist with “small, waiting” repairs and help in getting the issue resolved it can be done quickly.
• To ensure workshop always stays neat and tidy and to control the workshop cleaners.
• To ensure wash bay operates efficiently and to control was bay staff.
• Check that work carried out on vehicle correspondents with work requested on job card.
• Carry out road tests to confirm that work requested had been completed correctly.
• Liaise with workshop foreman and technicians on failed road tests.
• Together with the foreman test each vehicle properly
• Sign off job card timeously when satisfied that all work has been carried out correctly.
• Monitor number of failed road tests and discuss possible action plans with Service Manager and Workshop Foreman.
• Go out on minor breakdowns, ensuring the safety of the On Call vehicle and equipment.
• Move completed vehicles to the wash-bay for cleaning.
• Assist in moving vehicles from wash-bay and parking them in a known location for collection.
• Assist in moving vehicles into the workshop at the end of the day.
• Assist in moving vehicles out of the workshop in the mornings.
• Assist in preparing loan vehicles ready for customers.
• Carry out road tests with customers.
• Cross departmental disciplines.

Experience:

• Valid driver’s Licence.
• Motor industry experience.