Warehouse & Operations Team Leader

SUMMARY:
Warehouse & Operations Team Leader

POSITION INFO:
Qualification

• Matric

• 2 - 3 Years experience working in a technical environment and managing warehouse / stores operations and leading a team including Drivers, Stores, Assemblers and Painter
• Knowledge of inventory control, dispatch procedures, and warehouse operations.
• Experience as Health and Safety Representative
• Computer literacy in Microsoft Office and ERP/Warehouse Management Systems (SAP will be advantageous).

• Lead and develop employees through daily operational meetings, coaching, and training.
• Plan, schedule, and delegate workloads effectively.
• Ensure all completed and dispatched work meets required quality standards.
• Maintain strong communication within the operations team.
• Monitor and enforce operational, workshop, and dispatch standards and procedures.
• Ensure all orders comply with sales order requirements.
• Ensure efficient planning and execution of picking and packing operations.
• Verify that all product modifications are carried out according to client specifications.
• Manage the preparation and compilation of delivery documentation and related notes.
• Maintain and monitor accurate SAP system records for stock transfers, updates, and transactions.
• Investigate and resolve issues relating to lost, missing or incorrectly received stock.
• Liaise daily with Customer Services and branches regarding returns, rejections and stock availability.
• Responsible for the inventory control processes and ensure compliance with stock take procedures.
• Responsible for overall quality assurance of all goods delivered to clients in accordance with Q&A procedure
• Review deliveries to select the correct route, based on the destination, motor size, customer time requirements as well as other needs for each delivery address.
• Control driver, truck, and route productivity by ensuring that each truck carries a full load.
• Investigate customer complaints relating to lost, damaged, or incorrect deliveries, determine responsibility, and ensure resolution in line with customer requirements.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy and ensure high customer service delivery.
• Oversee daily dispatch scheduling and ensure all trip logs are correctly completed and delivery notes are properly signed and acknowledged.
• Compile and submit all paperwork to Administrator eg Purchase Order and Delivery Notes.
• Provide after hour support for Customers and Sales  Representatives.
• Attend to Breakdowns during after-hours and weekends.
• Act as Health and Safety Representative, ensuring compliance with all safety regulations and procedures.
• Maintain a safe working environment for employees and customers and address safety concerns promptly.
• Oversee the completion of health and safety checklists and implement corrective actions where required.
• Ensure the store and workshop are maintained in a clean, neat, and orderly condition.
• Manage the vehicle fleet, including regular inspections and maintenance checks.
• Oversee general building maintenance and ensure timely resolution of facility-related issues.
• Perform first-line maintenance of fixtures and fittings, including minor repairs such as tightening screws, door handle adjustments, and hinge maintenance.