Workshop Controller

SUMMARY:
Workshop Controller
Sandton 
To ensure manufacturer repair policies and procedures are always followed correctly.

• To ensure service and repair are carried out to the highest standard of quality possible to ensure customer satisfaction.
• To ensure efficient use of material, equipment, and labour resources.
• To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.

• Directly responsible to the Service Manager.
• Responsible for technicians, apprentices, workshop cleaner/s, wash-bay staff, diagnostic and repair equipment, tools, gauges and measuring equipment.
• Relationships with customers, company staff, manufacturer’s representatives and other representatives’, Health and Safety Officials and training authorities.

POSITION INFO:
OBJECTIVES AND KEY TASKS
Improved profitability:
To ensure maximum effective use of equipment and labour ensuring high productivity output.
To ensure all chargeable materials are recorded on job cards for invoicing.
To ensure minimum wastage of consumable materials.
Customer Satisfaction:
 To ensure a customer satisfying level of service and repair quality.
To ensure vehicles cleanliness is maintained during service and repair.

MAIN JOB FUNCTIONS:
Staff:

• To ensure staffs are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians.
• To supervise tests and ensure correct use of equipment and document security.
• Cross departmental disciplines.
• To ensure all repair orders are correctly costed, operational numbers and defect codes are forwarded to the costing office for pricing.
• Maintain reasonable control over sublet suppliers, using competent suppliers at the best costing and who can provide timeous delivery.

• The ability to supervise a labour workforce.
• The ability to assess and report on staff performance.
• The ability to discuss and negotiate agreeable solutions to customer problems.
• The ability to maintain personal technical knowledge and skills.