Technical Support Engineer – La Lucia, KZN

Recruiter:

Pro Stop Recruitment Services

Job Ref:

hw010

Date posted:

Monday, November 28, 2022

Location:

Durban, South Africa

Salary:

permanent

SUMMARY:
Technical Support Engineer – La Lucia, KZN

JOB DESCRIPTION:

Technical Support Engineer – La Lucia, KZN
Email:

6 month contract to permanent based in performance.

We are looking for a suitable qualified Technical Support Engineer for an office based position in La Lucia. You will be working in a team supporting 650 retail stores/

Minimum Requirement:
Matric and relevant IT qualifications.
Minimum of 3 years IT experience.
CompTIA Server and Network + or equivalent
Retail infrastructure environments
VMware Knowledge -advantage
Flexibility to work on Stand-by /Shifts Weekend

Main Tasks and Responsibilities include (but not necessarily limited to):
 Network- Technical
 Sophos & MikroTik Switch & Router configuration & device management
 Sophos Cloud central Device management and configuration
 Sophos & UniFi Wireless configuration & Management
 Network operations - drive technical callouts and Projects with Field services
 Ability to define scope of work for managed services/ Field services
 Firewall Administration – Sophos Firewalls
 Ability to manage an optimise firewall policies
 Firewall reporting & Analytics
 O365 Administration
 O365 Administration
 Exchange Administration
 Power Shell Scripting
 O365 reporting
 Azure AD troubleshooting
 Active Directory, NAC
 Technical Support to Server & Network Infrastructure
 Update internal knowledge base relate to implementation of projects
 Manage tickets on Helpdesk systems related to users, consistent updates of tickets
 VoIP System Configuration & service management
 Firewall knowledge on Sophos cloud central management
 Wireless Access point configuration and device management
 Connectivity monitoring and reactive support
 First line & second line support
 Troubleshooting and resolving of incidents
 Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and all business software.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Technical Support Engineer – La Lucia, KZN

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