After Sales Technical and Admin Support - Pietermaritzburg

SUMMARY:
DBN000387 - After Sales Technical and Admin Support - Pietermaritzburg
To provide specialized agronomic and technical counsel to regional distributors and agents, leveraging deep crop expertise and strategic partnerships to maximize product value

Required Qualifications & Experience:

1. Matric (Grade 12) or an equivalent qualification.
2. Minimum of 5 years of technical experience within the outdoor power products industry.
3. Licensing & Travel: Valid Code B driver’s licence. Must possess a clean credit record (required for corporate vehicle financing).
4. Fully bilingual in English and Afrikaans, with excellent verbal and written communication skills.
5. Deep technical understanding and proven competency in repairing both 2-stroke and 4-stroke engines.
6. Comprehensive experience in diagnostic fault-finding, servicing, maintenance, and repairs across both mechanical and electrical systems.
7. High proficiency in Microsoft Office Suite alongside a strong general command of IT systems.

POSITION INFO:
Technical Competencies & Experience:

1. Manage all levels of technical inquiries, providing comprehensive support to both dealers and end-users.
2. Partner with the Service Manager to facilitate knowledge transfer, deliver technical support for new product launches, and recommend essential spare parts.
3. Circulate critical technical documentation—including Service Bulletins (SBs) and Workshop Manuals (WMs)—to relevant internal and external stakeholders.
4. Collaborate with the Training and Service Managers to develop and deliver multi-level training programs as required.
5. Oversee warranty administration via Web Warranty, manage product returns, and coordinate the teardown and analysis of returned units.
6. Maintain and update flat-rate time charts to optimize standard operating times for product repairs.

1. Communication: Strong interpersonal and communication skills, with the ability to maintain composure and performance in a fast-paced, high-pressure environment.
2. Administration: Excellent organizational and administrative skills, complimented by a professional telephonic manner.
3. Stakeholder Relations: Proven ability to manage customer relations effectively while maintaining strong, collaborative internal staff relationships.
4. Industry Knowledge: In-depth knowledge of outdoor power products, specifically forest and garden equipment.
5. Execution: A self-motivated, proactive approach with a sense of urgency to meet deadlines and drive impactful results.
6. Quality Assurance: High level of precision, thoroughness, and attention to detail in all tasks.
7. Mobility: Flexibility regarding working hours and a willingness to travel extensively as required.
8. Technical Competency: Comprehensive technical expertise in two-stroke and four-stroke engines, including advanced diagnostics, mechanical/electrical fault-finding, servicing, and repairs.