Technical Support Administrator

Recruiter:

Pillango Placements

Job Ref:

PTA003836/PMP

Date posted:

Tuesday, August 4, 2026

Location:

Centurion, South Africa

Salary:

9000 Monthly

SUMMARY:
A growing business in the technical services sector is looking for an organised Technical Support Administrator to support its technical team. This role suits someone who enjoys structured admin, customer communication and making sure no ticket disappears into the digital wilderness.

POSITION INFO:
The position offers exposure to a busy technical environment, regular customer contact and the opportunity to help improve service processes.

Duties / Key Responsibilities

Provide general administrative support to the Technical Department.
Log, assign, track and follow up on technical support tickets.
Keep customers updated on the progress of their queries.
Act as the link between customers and the technical team.
Monitor shared emails and respond or redirect queries promptly.
Scan, upload, organise and file documents.
Answer, screen and forward telephone calls.
Sort and distribute incoming correspondence.
Assist with travel and accommodation bookings.
Support colleagues with day-to-day administrative tasks.
Handle customer and personal information confidentially.
Help identify simple ways to improve internal processes and service levels.
Provide professional service to customers and suppliers.

Requirements

Previous experience in administration, customer service or support coordination.
Strong computer and email skills.
Good document management and filing ability.
Able to manage several tickets, queries and deadlines at once.
Clear written and verbal communication skills.
Comfortable working with customers and technical staff.

Note: Employment Equity

In line with the employer’s Employment Equity Plan, preference will be given to qualified African, Coloured or Indian Females or Indian Males candidates who are under-represented in the branch at this occupational level. All suitably qualified candidates are welcome to apply

Education

Matric or an equivalent qualification.
A certificate or diploma in administration would be advantageous.

Soft Skills

Organised and dependable.
Helpful and customer focused.
Calm under pressure.
Detail oriented.
Able to follow up without being reminded.
Respectful of confidential information.
Positive team player with a practical mindset.

Salary

The proposed salary for the role is R9k - R13k per month - the final offer will depend on qualifications, experience and skills.

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