Technical Key Accounts Manager

SUMMARY:
A dynamic organization is looking for a Technical Key Account Manager with 5 plus years’ experience in a similar environment.

POSITION INFO:

Minimum Requirements

• Grade 12 / Matric.
• Valid driver's licence and own reliable vehicle.
• Minimum of 5 years' external sales experience within the industrial, manufacturing, or technical industry.
• Proven experience in both account management ("farming") and new business development ("hunting").
• Proficient in Microsoft Office and CRM systems (Skynamo experience advantageous).
• Strong interpersonal and relationship-building skills with the ability to engage customers at all levels.
• Self-motivated, reliable, results-driven, and able to work independently as well as within a team.
• Quick learner with a proactive approach and a proven track record of achieving sales targets.
• Professional presentation and excellent communication and negotiation skills.

Key Responsibilities

• Manage and grow an established customer portfolio by developing strong client relationships and identifying opportunities to increase sales.
• Drive new business development by identifying, engaging, and securing new customers to expand market share and generate revenue.
• Execute a structured customer visitation plan, maintaining approximately 20 existing customer visits and 5 new business development visits per week.
• Conduct bi-weekly chemical tank testing to ensure product performance, compliance, and customer satisfaction.
• Identify additional sales opportunities within existing accounts while actively prospecting for and converting new business.
• Develop an in-depth understanding of the company's chemical and powder product range to provide technical guidance and become a trusted advisor to customers.
• Follow the company's sales methodology and sales process to effectively manage the sales pipeline and achieve performance targets.
• Accurately capture all customer interactions and sales activities on the CRM system following each customer visit.
• Prepare and submit weekly sales reports, ensuring all information is accurate, detailed, and submitted within the required deadlines.
• Represent the company professionally at all times, maintaining high standards of customer service, efficiency, and integrity.

Key Competencies

• Strong business development and sales negotiation skills.
• Excellent account management and customer relationship management abilities.
• Commercially driven with a passion for exceeding sales targets.
• Strong planning, organisational, and time management skills.
• Ability to work independently while contributing positively to a team environment.
• Customer-focused with excellent problem-solving and communication skills.
• High level of professionalism, resilience, and attention to detail.