Technical Coordinator

SUMMARY:
The Technical Coordinator acts as the first point of contact for clients and the backbone of the technical department.

POSITION INFO:

Technical Coordinator - Cape Town – Salary R27,000 to R32,000 CTC per month.

This role is the vital link between the Technical Division, Accounts, and Production, ensuring seamless administrative operations and exceptional client service.

The ideal candidate is a "forward-thinker" who uses their initiative to manage diverse responsibilities, from high-level logistics to detailed inventory control.

Key Responsibilities

• Client Liaison: Act as the first point of contact for client callouts, spare part sales, and product inquiries.
• Workflow Management: Prepare technician job cards and inspection paperwork, while maintaining organized digital records on the company database.
• Scheduling & Logistics: Coordinate repair and maintenance schedules, arrange site-specific equipment (forklifts, containers, etc.), and manage domestic and cross-border transport logistics.
• Financial & Inventory Admin: Utilize Pastel Accounting to process quotations, sales orders, purchase orders, and journals.
• Stock Control: Manage electrical inventory, conduct monthly stock takes, and handle the manufacturing of finished products within the accounting system.
• Contract Management: Oversee existing Service Level Agreements (SLAs) and generate quotes for new client contracts.
• Documentation: Complete commercial invoices, customs documentation, and arrange work visas for cross-border projects as required.

Requirements

• Experience: A minimum of 5 years of administrative experience.
• Systems Knowledge: Proficiency in Pastel Accounting (specifically Inventory modules) and MS Office is essential.
• Technical Literacy: Experience working with Bills of Materials is required.
• Communication: Clear, effective, and efficient communication skills in both English and Afrikaans.
• Education: A completed qualification in business or office administration is considered advantageous.
• Attributes: A reliable team player with sober habits and a commitment to maintaining high standards of client satisfaction.

Position Details

• Working Hours: Monday to Thursday (07h30 – 16h30) and Fridays (07h30 – 14h00).

Note: Candidates must have reliable transport. Background checks, including criminal, medical, and credit verifications, will be conducted as part of the application process.