Technical Accounts Manager

SUMMARY:

Job Title:  Technical Accounts Manager
Location: KZN, Inland Eastern parts & Western Cape
Industry: Chemical Manufacturing 
Type: Permanent  / Environment: Sales and Customer focused


About the Role
The Technical Account Manager serves as the primary technical liaison between our client and its clients. The role requires an understanding of client technical requirements, guidance on product implementation and optimisation, and effective resolution of technical issues, while working closely with Sales, Product Development and Customer Support. Two position available- based in KZN and Western Cape respectively.

POSITION INFO:
What you’ll be doing

• Build and maintain strong relationships with key client stakeholders and understand their technical and business needs.
• Act as the primary technical contact for client discussions, escalations and problem solving.
• Guide clients on product implementation, configuration, optimisation and best practices.
• Manage technical projects, coordinate resources, monitor timelines and communicate project status.
• Initiate customer contact, identify required products/services and support achievement of sales targets.
• Understand market trends and implement sales plans; forecast and monitor sales and evaluate targets regularly.
• Identify prospective customers, support customer events/hosting and maintain effective customer relationships.
• Assist with finance agreements and communicate customer credit positions to support continuity of supply.
• Assist with perpetual and quarterly stock counts as required.

• Recognised National or International Sales Qualification / National or International Chemical or Related Qualification
• Minimum 3 years' practical sales experience in the composites or related industry, with a proven sales track record and demonstrable computer experience.
• Planning, prioritisation and meeting deadlines - competent
• Attention to detail and commitment to quality
• Ability to work effective in team
• Punctual and reliable
• Strong customer focus and commitment to exceed expectations

• R500K- R750K Annual CTC
• Includes Benefits ( Medical. Provident and other)
• Become part of a Global group specialising in polymer manufacturing

• Your commitment and ability to go the extra mile is required
• Flexibility and ability to respond effectively to change is required
• A positive attitude, passion and enthusiasm will form part of the ideal candidate's profile