Systems & Communications Administrator

SUMMARY:
Are you looking for broader exposure than a traditional life-insurance administration post? In this role, you will be at the centre of systems support, client communication, monthly scheme close-offs and technical coordination with developers.

POSITION INFO:
Join an established, independent financial-services business supporting a nationwide advisor network and a broad range of insurance, investment and group-risk solutions. The position is based in Menlyn, Pretoria.

Duties / Key Responsibilities

• Manage and resolve system-related queries from clients
• Investigate issues and provide timely feedback
• Work closely with internal developers to troubleshoot and resolve technical matters
• Manage system users and access rights

• Respond to client queries via phone and email
• Provide clear, professional, and confident communication on operational and system matters
• Maintain strong client relationships

• Manage and coordinate monthly premium close-off processes across multiple schemes
• Ensure all data, payments, and reports are accurate, compliant, and finalised within deadlines
• Identify discrepancies and resolve issues prior to final submission

• Maintain and update system data and tracking sheets
• Perform data verification, cleansing, and administration
• Ensure accuracy and integrity of data in line with regulatory and compliance requirements
• Support reporting requirements, including regulatory reporting where applicable

• Assist with payment processing, allocations, and reconciliations where required
• Support financial tracking and collection processes
• Note: Financial processing and reconciliation experience is advantageous, but not a requirement

• Assist with reporting, coordination, and administrative tasks
• Support process improvements, system efficiencies, and compliance adherence

Requirements

• Strong long-term insurance industry knowledge.
• Advanced Excel skills
• Exceptional written and verbal communication in English and Afrikaans.

Education & Experience

• RE5 and Category 1.1 exposure are beneficial.
• Financial administration or reconciliation experience advantageous but not essential

Soft Skills

• Strong attention to detail, investigative thinking and a practical problem-solving approach.
• Able to prioritise calmly under pressure, manage competing deadlines and take ownership without waiting for a rescue team.
• Client-focused, organised and confident working with both operational teams and developers.
• Comfortable in a regulated, compliance-driven environment.

Remuneration