Spa Receptionist

SUMMARY:

• The Spa Receptionist ensures the well-being of the SPA guests with professional competence.
• All-round care of guests - warm, personalised guest welcome and farewells.
• Professional advice and sales of treatments and products.
• Competent handling of guest feedback.
• Controls daily closing and administrative work.
• Well-developed organization and computer skills.
• Sales and consulting experience.
• Strong PC Skills using Microsoft applications such as Word and Excel.
• Basic knowledge of Microsoft Outlook or equivalent mail client application.

POSITION INFO:
Requirements:

• Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous.
• 1+ year of experience as assistant SPA manager or receptionist in a Fitness or Beauty centre or 4* star Hotel.
• Somatology/Cosmetology/Beauty Diploma or similar.
• Strong PC Skills using Microsoft applications such as Word and Excel.
• Basic knowledge of Microsoft Outlook or equivalent mail client application.
• Proven accounting skills, marketing strategy and the ability to lead the group to meet new goals.

• In a professional, persuasive and friendly way, encourage guests to buy SPA services and products.
• Manage the day-today operation of the SPA with initiative and creativity.
• Be on duty seven days each week, at hours advised by the SPA Manager. (Hours will vary according to itinerary).
• Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business.
• In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA.
• When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements and Window decorations.
• Demonstrate excellent product knowledge of all merchandise sold in the SPA.
• Exercise extreme care with all articles for sale in the SPA.
• Compliant with all Health & Safety regulations within the SPA.