Senior Spa Receptionist

SUMMARY:
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POSITION INFO:

SENIOR SPA RECEPTIONIST 

CAMPS BAY - Atlantic Seaboard - Western Cape , South Africa

Starting Date: A.S.A.P / May 2024

Reports to: Spa Manager 

TRADING HOURS & SHIFTS:

• Tuesday - Saturday 
• CLOSED Sundays & Mondays

REMUERATION & COMPANY BENEFITS:

• R10,000 - R14,000 (Based on relevant skills and experience offered)
• Commission & Incentives

SCOPE OF THE JOB:

• Responsible for the effective and efficient running of the spa front desk & reception area
• Oversee smooth operations of the spa in absence of Spa Manager
• Treating all guests and staff with the utmost care and professionalism to create an inviting, professional and calm atmosphere.
• Continuously upskill yourself through practice and study.
• Ensure 5 star service excellence is upheld at all times

MINIMUM REQUIREMENTS & QUALIFICATIONS::

1. Diploma in Spa / Beauty or Hair obtained from a recognized, accredited training provider
2. Hospitality / Business or Spa Administration qualification - BONUS
3. ITEC / City & Guilds / SAAHSP / CIDESCO accredited
4. Reliable transport to work
5. Ability to work under pressure and coordinate a very busy front of house
6. Friendly and professional communications (face to face, over the phone and via digital)
7. Be impeccably groomed and presentable - you are the face of our spa!

EXPERIENCE:

1. Cruise Ship employment experience highly beneficial 
2. Minimum of FIVE years in a spa/salon environment
3. Knowledge of Spa services & terminology
4. Minimum of TWO years in an administrative role
5. Management experience beneficial
6. Computer & Booking Software confident 

SUMMARY OF DUTIES & RESPONSIBILITIES:

• Assist the manager/s where operationally required
• Marketing of spa services - boost bookings by upselling advice
• Deliver outstanding Customer Service - ensure customers are attended to at all times (telephone / front desk / waiting area etc.)
• Hosting guests - do tours of the spa
• Financial management - reports, cash-up, process payments etc.
• Inventory & Stock management - identify shortages & record all sales accordingly
• Compliance & Safety
• Implementation of SOP's

NB! This job is now closed. You can apply for other jobs by uploading your CV.