Assistant Spa Manager

Recruiter:

MSC Cruises

Job Ref:

CPT000047/Allis

Date posted:

Thursday, May 9, 2024

Location:

Capetown, South Africa

Salary:

Monthly

SUMMARY:

The Assistant SPA Manager supports team leadership and coordination.
Represents the spa in a cordial, efficient and professional manner while maintaining a commitment to customer satisfaction.
Provides and maintain quality service to generate maximum profits through cost control and creative, energetic salesmanship.
Ensures the well-being of the SPA guests with professional competence.
Provide guests with professional advice and sales of treatments and products.
Controls daily closing and administrative work.
Well-developed organization and computer skills.

POSITION INFO:
Requirements:

Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous.
1+ year of experience as assistant SPA manager or receptionist in a Fitness or Beauty centre or 4* star Hotel with relevant sales and consulting experience.
Diploma is Health, Skincare, Somatology or similar industries.
Strong PC Skills using Microsoft applications such as Word and Excel.
Basic knowledge of Microsoft Outlook or equivalent mail client application.
Proven accounting skills, marketing strategy and the ability to lead the group to meet new goals.

Responsibilities:

In a professional, persuasive and friendly way, encourage guests to buy SPA services and products.
Manage the day-today operation of the SPA with initiative and creativity.
Be on duty seven days each week, at hours advised by the SPA Manager. (Hours will vary according to itinerary).
Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business.
In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA.
When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements, Window decoration.
Â Demonstrate excellent product knowledge of all merchandise sold in the SPA.
Exercise extreme care with all articles for sale in the SPA.
Â Compliant with all Health & Safety regulations within the SPA.

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