Service Technician - Field Service

SUMMARY:
Killarney Gardens, Cape Town | R17 865 CTC per month + Company Vehicle for Work Use

A company operating in the cleaning, chemical and dosing-equipment sector is looking for a hands-on Service Technician to join its Cape Town team.

This is a mobile field-service role. The successful candidate will be based from the Killarney Gardens office but will spend most of their time travelling to customer sites across the region. A company vehicle will be provided for work purposes, over and above the CTC package.

The role involves installation, programming, maintenance and repairs of electronic chemical dosing equipment used in commercial laundry, dishwashing, food-processing and housekeeping environments.

POSITION INFO:
Key Responsibilities

• Travel to customer sites to carry out installations, maintenance and breakdown calls.
• Install, programme, repair and maintain electronic chemical dosing equipment.
• Work on dosing systems connected to:
• Commercial laundry machines
• Commercial dishwashers
• Glass washers
• Crate washers
• Install soap dispensers, chemical dosing systems and related equipment.
• Diagnose faults and perform technical troubleshooting.
• Carry out planned maintenance and emergency call-outs.
• Visit customers regularly according to a structured call plan.
• Complete technical and service reports.
• Train customer staff on equipment and correct product use.
• Build strong relationships with key customer contacts.
• Provide prompt technical support and assistance.
• Assist customers with selecting and using the most appropriate products.
• Maintain HSE standards at customer sites.
• Manage stock and conduct stock counts where required.
• Submit weekly sales / technical reports.
• Keep up to date with chemicals, dosing equipment and cleaning systems.

• Grade 12.
• Electrical technical qualification.
• Minimum 3 years’ experience in the electrical field.
• Valid driver’s licence.
• Comfortable travelling extensively to different customer sites.
• Intermediate Microsoft Office skills.
• Good technical fault-finding and troubleshooting ability.
• Strong communication and customer-service skills.
• Able to work independently and manage a mobile service schedule.
• Willing to provide after-hours emergency service when required.

• Installation and maintenance of laundry dosing equipment.
• Programming of commercial laundry machines.
• Installation of commercial dishwashing machines.
• Installation of chemical dosing units.
• Maintenance and repair of industrial dishwashing equipment.
• Chemical dosing, commercial laundry, industrial cleaning or hygiene systems.

• Technically minded and analytical.
• Methodical and systematic.
• Customer focused and professional.
• Self-motivated and reliable.
• Able to work independently and as part of a team.
• Calm under pressure.
• Detail orientated with strong coordination skills.

• Provident fund contributions
• Cell phone allowance