Field Service Technician

SUMMARY:
A well-established company in Cape Town is seeking a hands-on and customer-focused Field Service Technician to install, maintain, service and repair a range of electronic and electro- mechanical equipment.

POSITION INFO:

Minimum Requirements

• Grade 12 (Matric).
• Minimum of 2 years' experience in an electrical and/or mechanical service environment.
• Basic electrical and mechanical fault-finding experience.
• Strong troubleshooting and problem-solving abilities.
• Experience servicing, repairing or maintaining industrial, electronic or electro-mechanical equipment.
• Valid Code 08 driver's licence.
• Own reliable vehicle.
• Computer literate with proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Willingness to travel extensively, including cross-border travel.
• Willingness to work overtime and participate in after-hours standby when required.

Key Responsibilities

• Install, commission and maintain electronic and electro-mechanical equipment according to manufacturer specifications.
• Diagnose, troubleshoot and repair equipment faults efficiently.
• Perform preventative maintenance and servicing of customer equipment.
• Provide operator training during equipment installations.
• Respond to customer breakdowns and technical queries promptly.
• Deliver telephonic, email and remote technical support.
• Travel extensively throughout the Northern Provinces of South Africa and neighbouring countries to provide on-site service.
• Assist the Sales team with equipment demonstrations and technical support.
• Build and maintain strong customer relationships while promoting the company's professional image.
• Assist customers in maximising the performance and value of their equipment.
• Complete all service reports, job cards and related administrative documentation accurately and timeously.
• Collaborate with colleagues and other departments on technical improvements and product development.
• Participate in after-hours standby and emergency call-outs when required.
• Ensure compliance with company policies, procedures and safety standards.
• Perform any additional duties reasonably required by management.