Service Representative (Sales)

SUMMARY:
The Sales Representative is responsible for coordinating service operations and driving sales within the safe and security products division.

This role involves liaising with customers, managing
service logistics, processing documentation, and maintaining strong business relationships to support customer satisfaction and future sales growth

POSITION INFO:
Customer & Sales Support

• Liaise with customers to arrange installations, repairs, servicing, and respond to product enquiries
• Provide accurate product and service advice aligned with customer requirements
• Build and maintain positive client relationships to encourage repeat business and future sales
• Follow up on leads, quotations, and completed service jobs to ensure customer satisfaction

• Coordinate and track locksmith service calls and manage related invoicing
• Review, verify, and process locksmith and external service provider invoices
• Manage and reconcile technician trip sheets, ensuring accuracy and proper record-keeping
• Schedule and coordinate service jobs, call-outs, and product deliveries

• Dispatch and receive safes, locks, and related security products
• Maintain accurate stock movement records and supporting documentation
• Coordinate with warehouse and logistics partners to ensure timely and efficient deliveries

• Compile and generate service, sales, and operational reports as required
• Maintain accurate and up-to-date records of jobs, invoices, customer interactions, and inventory

• Strong customer service and communication skills
• Excellent organizational and time-management abilities
• Attention to detail and accuracy in administrative tasks
• Ability to build and maintain professional client relationships
• Basic sales skills with an understanding of service-driven sales
• Proficiency in MS Office or similar reporting and invoicing systems

• Professional and customer-focused attitude
• Ability to work independently and as part of a team
• Problem-solving mindset with a proactive approach

• Valid driver’s license
• National Senior Certificate
• Tertiary qualification in a relevant field
• Minimum 2 years’ experience in a similar role
• Competency in Microsoft applications
• Contactable references

• Previous experience in service coordination, sales, or operations (security or trade industry preferred)
• Experience working with invoices, dispatch documentation, or job scheduling
• Knowledge of safes, locksmith services, or security products is an advantage