Call Centre Service Agent

SUMMARY:
Signa Opportunity 
is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

POSITION INFO:
About the Role
The Call Centre Service Agent’s primary role is to manage and maintain accurate data, Master Databases by ensuring that Company's Client’s supplier information is captured accurately and is complete.

Key Responsibilities

• Ensure Supplier information cleaning- 35 entities per day. This includes vendors that have been followed up on and the status has changed from followed up to a cleaned/matched record.
• Ensure Supplier Information Maintenance - 1, 40 entities per day (This includes updating of telephone numbers, vat numbers, email addresses etc.).
• Cleaning and maintaining supplier information in order to achieve a maximum points outcome for our client’s as defined in our contracts and service level agreements.
• Ensure that all client’s supplier records are updated all the time.
• Chasing of at least 100 old expired BEE certificates on a weekly basis, which is equivalent to at least 20 expired certificates per day.
• Cleaning and maintaining supplier information in order to achieve a maximum points outcome for our client’s as defined in our contracts and service level agreements.
• Ensure that all of our client’s supplier records are updated all the time.
• A minimum of an updated comment against 60 unique vendors for the chase of BEE certificates valid for client’s reporting period. This includes updating of master records (company name, vat number, BEE contact person’s name and email address and/or contact numbers).
• Ensure that the Supplier Information respondents and admin inbox of 30 certificates/ are in-process per day.
• Telephonic engagements in and outbound professionalism should be maintained at all times.
• Queries that cannot be resolved by own self should be timeously escalated to the team leader/supervisor.
• Communicate the benefits of all the products available on the B1SA Opportunities Network. 95% accuracy of data captured or processed.

• Have a high level of social contact. They work with customers and coworkers. 
• Deal with angry or unpleasant people on a daily basis. 
• Are sometimes placed in conflict situations. 
• Communicate with co-workers and customers daily by telephone or in person. 
• Work with team and as well as independent. 

• Always work indoors. 
• Often exposed to sounds and noise levels that are distracting and uncomfortable. 
• Work near other people, but usually have a few feet of space separating them from coworkers. 

• Must often repeat the same mental activities, such as requesting client vendor information including BEE certificates. 
• Consult supervisors for some decisions. 
• Be initiative, able to set some tasks for the day without talking to a supervisor. 
• Must meet strict deadlines on a weekly basis.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES Programme before.
• Matric
• 0 years of experience.
• Excellent telephonic skills
• Excellent command of the English language.
• Good written, oral, and interpersonal communication skills.
• Bilingual (English and at least one other official language).
• Data capturing.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Highly self-motivated and directed.
• Keen attention to detail.