Service Coordinator

Our client in the Engineering Industry, has an EE opportunity available for a Service Coordinator in the Cape Town area.

Requirements:

• Grade 12 with Mathematics 
• Experience in workshop job costing
• Experience in Automate Evolve
• Computer literacy essential - Excel (intermediate)
• A diploma or course in office administration or a related qualification will be an advantage
• A minimum 3 years experience in a vehicle workshop's administrative environment
• Experience with heavy duty commercial trucks

KPA's:

• Achieve effective customer experience by ensuring all parts, consumables and labour for vehicle repairs and maintenance are charged out to the correct customer, at accurate prices and quantities, and in addition providing regular customer feedback, on the status of the vehicle, whilst it is being attended to.
• Ensure Customer satisfaction on all service and/or repair related issues through courteous and polite customer interaction.
• Provide customer feedback on vehicle repair/ maintenance status.
• Apply workshop policies and procedures in the scope of work and ensure it is adhered to.
• Manage a customer database with activity for billing and administrating job cards from R1500.00 - R500 000.00 in costs and complexity.
• Upsell parts and service and positively contribute to the profitability of Workshop.
• Accurate and effectively supplying quotes.
• Effective and accurate time keeping of all workshop activities and accurate closing of Job costing for each activity.
• Correct and timeous job opening and closing, and exercise strict Work in progress (WIP) management.
• Submitting of wages weekly to payroll.
• Manage petty cash and banking of monies timeously
• Process credit notes required for parts sales and repairs for service and /or repair related contracts.
• Obtain credit note application with supporting documentation from the relevant salesman.

Please note that prospective employees will be subject to security vetting. Should you not hear from us within 10 working days, please consider your application as unsuccessful.