Operations Coordinator – Contract Cleaning

Take end-to-end ownership of core office-based operational functions, supporting UK operations through recruitment, compliance, client and staff communication, audit follow-up, and day-to-day operational decision-making.

South Africa – Gardens, Cape Town | Full-time, on-site | Monday to Friday, 08:00–17:00 UK time | R30,000–R32,000 per month

ABOUT OUR CLIENT

Our client operates within the commercial cleaning sector and uses modern technology and AI tools as part of its daily operations.

The business requires office-based operational support that enables its UK Operations Manager and Operations Leads to maximise their time on-site carrying out audits, supporting cleaners, and engaging directly with clients.

THE ROLE: OPERATIONS COORDINATOR – CONTRACT CLEANING

The primary purpose of this role is to take end-to-end ownership of core office-based operational functions, streamlining administrative and daily operational tasks.

This is not a purely administrative position. You will actively engage with clients and staff, make day-to-day operational decisions, and take ownership of operational issues from start through to resolution.

The role supports recruitment and onboarding, inbox and phone operations, compliance and safety, cleaning audit follow-ups, and the wider UK Operations team.

KEY RESPONSIBILITIES

• Manage full-cycle cleaning vacancies and applications.
• Screen candidates and conduct phone interviews.
• Arrange paid trial shifts and conduct candidate follow-ups.
• Transition successful applicants through onboarding and maintain up-to-date recruitment records.
• Manage the Operations inbox and main office phone line as the primary point of contact.
• Respond directly to cleaners, clients, and general enquiries.
• Resolve routine operational issues and route non-standard queries to the relevant departments.
• Escalate sensitive or high-risk matters to the Operations Manager.
• Oversee employee training records, lone-worker compliance, new-starter documentation, and PeopleSafe requirements.
• Track Health & Safety actions, chase outstanding documentation, and maintain meticulous records.
• Process completed cleaning audits and use modern AI tools to manage audit follow-ups.
• Communicate audit findings and corrective action plans to cleaners and Team Leaders.
• Track corrective actions through to resolution and escalate repeat or critical performance issues.
• Assist the UK Operations team with cleaner and Team Leader communications covering sickness, absence, and shift adjustments.
• Support site mobilisations and new-starter onboarding.
• Follow up on client complaints.
• Maintain operational system updates and support overall workflow administration.
• Make reasonable operational decisions autonomously, including arranging shift coverage and communicating timetable adjustments.
• Resolve day-to-day client and employee concerns.
• Initiate performance corrective actions.

ABOUT YOU

• Highly organised, detail-oriented, and capable of multi-tasking under shifting priorities.
• Strong, professional, and confident written and verbal communication skills in English, including phone and email communication.
• Calm under pressure, assertive when handling delicate issues, and decisive.
• Tech-savvy and adaptable to learning new systems, operational software, and AI tools.
• Comfortable adopting and using modern technology and AI tools daily.
• Prior experience in operations, recruitment, customer service, workforce coordination, compliance, or supporting UK/international businesses is highly beneficial.
• Commercial cleaning experience is not required.
• Must be able to work full-time on-site from the Legends Office in Cape Town during UK business hours, Monday to Friday, 08:00–17:00 UK time.
• Assertive, proactive decision-making and an ownership mentality are essential.
• Operational mindset, assertiveness, tech fluency, and communication skills are key success factors.