Service Advisor

• Minimum Matric.
• Previous retail experience in hospitality and/or the motor trade is advantageous
• Driver’s license - Code 10.
• Excellent health track record.

Responsibilities and Duties:

• Provide an extraordinary overall customer service experience.
• Ensure the daily checking in and out of vehicles is done in a swift and professional approach.
• Effectively coordinate the delegation of work between the various departments according to the chosen customer service.
• Accurately meet the promised time (and day if necessary) for vehicle collection.
• Ensure high standards of quality of work are met on each vehicle.
• Provide customers with personalized one on one cleaning solutions and verbal quotations (telephonically and on a walk-in basis).
• Advise customers on any additional cleaning needs of their vehicle.
• Oversee and manage the team, especially with regards to timekeeping and productivity.
• Diligently manage and control the issuing of the necessary daily stock.