Customer Service Desk (CSD) Controller

SUMMARY:
We are seeking a young, vibrant, highly professional and experienced Customer Service Desk (CSD) Controller who can confidently engage with clients, lead operational activities, and liaise directly with branch management. This role requires a strong leadership presence and the ability to represent the company in a professional manner.

POSITION INFO:

Experience & Technical Requirements
1. Proven experience in containerized logistics, imports, and exports.
2. Working knowledge of Navis and port operations is essential.
3. Strong understanding of container movement, planning, and transport coordination.
4. Ability to work long hours, under pressure, and within strict operational deadlines.
5. Excellent teamwork, organizational, and problem-solving abilities.
6. Own reliable vehicle is required.
7. Previous experience in a similar role within the logistics or transport industry is critical
and non-negotiable.

Key Leadership & Professional Requirements
1. Strong leadership qualities with the ability to take ownership of operations and guide
team activities.
2. Well-spoken, articulate, and confident when communicating with customers,
suppliers, and internal stakeholders.
3. A professional, presentable, and executive-minded individual capable of meeting with
clients and representing the company at a high standard.
4. Demonstrated managerial and decision-making skills in a fast-paced logistics
environment.
5. Ability to liaise directly with the Branch Manager on operational planning, client matters,
reporting, and service delivery performance.
6. Must be able to build and maintain strong customer relationships and contribute to
business growth opportunities.

Operational Responsibilities

1. Communicate with existing clients daily to secure new shipments and delivery
opportunities.
2. Prepare and submit daily sales and operational reports to management.
3. Plan daily shipments and deliveries in accordance with company policies and
operational requirements.
4. Monitor all deliveries and provide clients with continuous updates regarding progress,
delays, and resolutions.
5. Ensure all shipment files and delivery documentation are accurately completed and
closed off.
6. Coordinate effectively with operations, transport teams, and customers to ensure
service excellence.