Service Station Manager - Amanzimtoti

SUMMARY:
DBN000397 – Service Station Manager - Amanzimtoti
 
Position Purpose
Responsible for the successful operation of the daily running of the forecourt & service station.

Role Requirements & Qualifications

1. Matric / Grade 12 certificate.
2. Relevant tertiary qualification in business management, retail management or a related field advantageous.
3. Minimum 5 years' experience in service station, fuel retail or comparable multi-department retail management.
4. At least 3 years' experience in a supervisory or management role.
5. Previous experience managing a fuel forecourt and convenience store strongly preferred.

POSITION INFO:
Technical Competencies & Experience:

1. Operations Management: Direct the daily operations of the fuel forecourt, convenience store, and food services to ensure high brand standards, profitability, and efficiency.
2. Financial Oversight & Reporting: Manage cash-ups, electronic payment reconciliations, expense controls, and inventory tracking while delivering accurate financial reports to ownership.
3. Staff Leadership & Payroll: Supervise the end-to-end employee lifecycle, including recruitment, training, performance management, rostering, and payroll submission.
4. Fuel & Inventory Control: Oversee wet stock management, daily tank dipping, variances investigation, and retail inventory replenishment to minimise stock-outs and shrinkage.
5. Customer Experience Excellence: Drive premium customer service standards, resolve complaints promptly, and foster relationships with local businesses and fleet clients.
6. Loyalty Programme Execution: Spearhead the growth of the Shift rewards programme by driving customer registrations and tracking participation metrics.
7. Compliance & Safety: Enforce strict adherence to occupational health and safety regulations, food safety standards, and environmental protocols for petroleum handling.
8. Asset & Security Management: Maintain site security systems, cash-handling controls, and coordinate the preventative maintenance of fuel pumps and facility infrastructure.

1. Unquestionable trustworthiness in managing cash, stock and company assets.
2. Ability to motivate, discipline and develop a diverse team
3. Willingness to take ownership of business performance.
4. Strong administrative discipline and accurate reporting.
5. A genuine commitment to outstanding customer service.
6. Understanding of sales, margins, costs and profitability.
7. Capacity to resolve operational challenges independently.