FIELD SERVICE TECHNICIAN

SUMMARY:
An Office Automation/Telecoms company based in Durban North are seeking an experienced and hands-on Copier/Printer Technician to join our dynamic team. The ideal candidate must have proven experience working on HP, Sharp and Konica Minolta printer copiers.

POSITION INFO:
 Experience in CCTV and PABX/VoIP systems will be highly advantageous.
Printer / Copier Support

• Diagnose, repair, and service HP, Sharp, and Konica Minolta printers/copiers
• Perform routine maintenance, fault-finding, and part replacements
• Install and configure printers, scanners, drivers, and print management solutions
• Provide professional on-site technical support and troubleshooting
• Configure printer and network settings, including:
• IP addresses
• Gateways
• DNS
• Subnet masks
• Perform basic network troubleshooting (LAN connectivity, switches, routers)
• Accurately complete service reports and job cards

• Proven experience as a printer/copier technician
• Must have hands-on experience with:
• HP
• Sharp
• Konica Minolta
• Valid driver’s license (mandatory)
• Strong knowledge of networking and printer connectivity
• Willing to travel and work on-site and car branding – Peel on, peel off – no damage
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills

• Assist with the installation, configuration, and maintenance of PABX and VoIP systems
• Perform basic to intermediate fault finding on telephony systems and endpoints
• Configure IP handsets, extensions, and basic call routing
• Support customer environments using:
• VoIP Systems
• Yeastar P-Series and S-Series systems (preferred)
• 3CX platforms (preferred)
• Assist with SIP trunk setup, endpoint registration, and basic VoIP troubleshooting
• Liaise with senior engineers where advanced telephony issues arise

• Assist with CCTV installations and maintenance when required
• Provide on-site support for networking and device connectivity issues

• CompTIA A+ certification
• CompTIA Network+ certification
• Practical experience with PABX / VoIP systems
• Exposure to or hands-on experience with:
• Yeastar PABX systems
• 3CX platforms
• SIP, VoIP, and IP handset configuration experience
• CCTV installation and configuration experience
• General IT support background

• Reliable, hardworking, and punctual
• Able to work independently and under pressure
• Strong attention to detail
• Customer-focused and professional