Service Advisor

SUMMARY:
Our client based in Bronkhorstspruit is looking for a Service Advisor.
Candidates should reside in Bronkhorstspruit or be willing to relocate.

POSITION INFO:
Minimum Requirements:

• Grade 12 minimum.
• Previous experience as Service Advisor or Parts Sales.
• Personable nature and excellent customer service abilities.
• Keen attention to detail to maintain updated maintenance schedules.
• Ability to take direction must also use own initiative and be proactive.
• Detail oriented and works with a high degree of accuracy.
• Excellent computer knowledge on any motor industry DMS (Kerridge, Automate, Evolve, Drive or similar).
• Superb interpersonal communication, allowing them to speak with customers who have differing levels of understanding about automotive services and repair procedures.
• Have a valid driver’s license.
• Administrative skills.

• Advises customers about necessary service for routine maintenance.
• Prepares a repair order showing time, cost and labour estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Keeps work area clean.