Service Advisor

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006055/ML2

Date posted:

Thursday, January 15, 2026

Location:

Cape Town, South Africa

SUMMARY:
A Well-established Luxury Dealership has an opportunity for an experienced Service Advisor with at least at least 2 years experience in a similar position within a motor dealership to join their team in Cape Town (Western Cape).

POSITION INFO:
The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Requirements:

A minimum of 2 years in a similar position within a motor dealership would be a distinct advantage
Senior Certificate Grade 12.
Technical qualification and/or aptitude would be advantageous
Excellent interpersonal communication skills
Customer and service orientation
Self-management and resilience

Duties will include, but are not limited to:

Prepare for the arrival of the customer and vehicle
Prepare accurate job cards, cost estimates, and service recommendations
Taking care of customer at initial consultation upon arrival
Update Dealer Management System, track all vehicles and update control systems
Regular Liaison with customers
Liaise between customers, technicians, and parts departments
Handle customer queries, complaints, and follow-ups professionally
Maintain accurate service records and customer data
Ensure accurate invoice payments
Professional Vehicle Handover
Customer follow – up and reminders
Attend weekly service meetings
General ad-hoc duties which might be assigned from time to time
Assist fellow employees wherever possible and promote the services and products that the company has to offer.

In return, a competitive salary is on offer with benefits

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