Travel Insurance Claims & Service Advisor (Must be fluent in German) | Cape Town

Recruiter:

The Recruitment Council

Job Ref:

Travel Insurance Cla..

Date posted:

Friday, November 7, 2025

Location:

Cape Town, South Africa

Salary:

R200 000 - R300 000 Per Annum

SUMMARY:
Travel Insurance Claims & Service Advisor (Must be fluent in German) | Cape Town

POSITION INFO:

Are you a proactive, highly detailed professional with a passion for customer service and a background in insurance claims? Ready to join a global company dedicated to enhancing customer relationships?

A leading Global Financial Services Group, known for enhancing travel experiences and providing specialised insurance solutions (managing products like Priority Pass and Columbus Insurance ), is seeking a dedicated Travel Insurance Claims & Service Advisor to join their team.

This is a multi-faceted role where you will manage the full claims process, provide expert policy advice, and handle inbound sales—all while adhering to strict regulatory standards like Treating Customers Fairly (TCF).

Responsibilities:

Claims Processing & Assessment:

Assess and process claims in accordance with policy wording, insurer guidelines, and industry best practices.
This includes reviewing documents and processing accurate and timely claim payments.

Customer & Policy Expert:

Deal with inbound calls, emails, and conversational claims, providing efficient, friendly contact.
You will provide accurate verbal and written advice on policy coverage, claims decisions, mid-term adjustments, and customer support.

Quality & Compliance:

Ensure all responses are prompt and professional, meeting agreed timeframes (e.g., 24 hours for emails, excluding weekends).
You will identify and manage customer complaints, recognize vulnerable customers, and ensure adherence to FCA regulatory requirements.

Sales & Fraud Management:

Manage inbound Travel Insurance sales calls and mid-term adjustments, ensuring quality and conversion targets are met.
You will also identify and escalate potential fraud cases.

Experience:

Minimum of 1 year in insurance claims, with specific knowledge of key travel insurance products.
Experience in claim validation with attention to detail.
Experience with the Gotrex claims system or similar platforms is beneficial.

Qualification:

Matric (or equivalent qualification).

Regulatory Knowledge:

Understanding of FCA regulations and the Treating Customers Fairly (TCF) framework.

Communication:

Strong written and verbal communication skills in English, with a confident and professional telephone manner.

Similar jobs you might be interested in:

Travel Insurance Claims & Service Advisor (Must be fluent in German) | Cape Town
Location: Capetown
Salary: R200 000 - R300 000 Per Annum
travel insurance claims & service advisor (must be fluent in german) | cape town
52 days ago

Customer Experience Team Manager | Cape Town
Location: Capetown
Salary: R350 000 - R354 000 Per Annum
Customer Experience Team Manager | cape town
52 days ago

Administration Manager
Location: Cape Town
Salary:
Our client, a Private Property and investment company, is looking for an Admin Manager to join their team. This is a hybrid role. Frequent travel to Camps Bay or Clara Anna Fontein will be required.
17 days ago

Administration Manager
Location: Cape Town
Salary:
Our client, a Private Property and investment company, is looking for an Admin Manager to join their team.Â This is a hybrid role. Frequent travel to Camps Bay or Clara Anna Fontein will be required.
18 days ago

Administration Manager
Location: Cape Town
Salary:
Our client, a Private Property and investment company, is looking for an Admin Manager to join their team.
17 days ago

Administration Manager
Location: Cape Town
Salary:
Our client, a Private Property and investment company, is looking for an Admin Manager to join their team. This is a hybrid role. Frequent travel to Camps Bay or Clara Anna Fontein will be required.
28 days ago

Commercial Account Manager (New Business Hunter) |Positions avail in Boland Region & Cape Town
Location: Capetown
Salary: Basic Salary + Travel/Fuel Allowance + Co Contribution towards Medical Aid & Pension Fund + Aggressive Commission Structure + Potential Annual Bonus (based on annual performance criteria)
An exciting opportunity awaits an experienced Commercial Account Manager with a passion for New Business Development to join a Market Leader specializing in award-winning print technologies, document management solutions, and multifunctional devices.
40 days ago

Intraday Workforce Management (WFM) Analyst | Cape Town
Location: Capetown
Salary: R200 000 - R296 200 Per Annum
intraday Workforce Management (WFM) Analyst | cape town
52 days ago

Commercial Lines Underwriter
Location: Capetown
Salary: Annual Salary
Commercial Lines Underwriter
75 days ago

Sales Consultant IT & Office Automation
Location: Capetown
Salary: Market-Related
This is a high-energy, target-driven role for ambitious sales professionals who thrive on closing deals and building long-term client relationships.
82 days ago

Travel Insurance Claims & Service Advisor (Must be fluent in German) | Cape Town

Similar jobs you might be interested in:

Jobseekers

Recruiter

General