Senior Inbound Consultant (Tokai- Cape Town)

SUMMARY:
NB091126-4492- Senior Inbound Consultant

POSITION INFO:

Position Overview:

We are seeking an experienced, enthusiastic and customer-focused Sales Consultant to join our inbound tourism team. The successful candidate will play a key role in designing, costing, and selling tailor-made travel itineraries for clients visiting East Africa and Southern. This position requires strong product knowledge, exceptional client service skills, and the ability to convert inquiries into confirmed bookings.

Primary Role and Responsibilities:

• Handle inbound travel inquiries from international travel agents and a small amount of direct clients. 
• To craft unique, luxury tailor-made itineraries for travel to East Africa as well as Southern Africa Sales consultants will be given the leads – no cold calling or canvassing necessary!
• You will be responsible for everything from communicating with the agent/client regarding their enquiries, qualifying the leads and converting into bookings.
• As a sales consultant, you will be the direct point of contact throughout the quotation and booking process Design, cost, and prepare bespoke itineraries, ensuring accuracy, creativity, and alignment with client preferences and budget Prepare professional quotations and proposals within set turnaround times.
• Maintain in-depth knowledge of destinations, lodges, camps, and experiences offered Convert quotes to bookings, following up proactively to maximize sales opportunities Accurately capture all booking information in the reservations system Provide support before, during, and after client travel, ensuring a seamless experience Assist company to achieve budgets Represent the company professionally in dealings with clients and partners 

Skills Required:

• Experience in inbound tourism sales, preferably in luxury or tailor-made travel
• Enthusiasm Excellent English written and verbal communication skills and presentation skills Strong eye for detail - thorough approach to all tasks Creative and dynamic thinker 
• Africa travel is a competitive environment. 
• We want our itineraries to be unique and exciting for our clients – a cut above the rest Converting an enquiry into a sale Customer centric personality Strong administrative skills. 
• You will need to keep a finger on the pulse as there are many moving parts of several files at all times
• Strong time management skills and solid task completion turnaround time in a fast-paced environment. 
• Our policy is to get quotes out on the day it is received, with maximum 72 hours if necessary Be able to work independently (although during the initial training period, you will be “micro-managed”) 
• You will be working in a small team where each member plays a hugely important and valuable role in the success of the company. 
• Experience on Tourplan and with Wetu will be advantageous Strong product knowledge (Southern Africa with East Africa knowledge a great advantage) and the ability to convert inquiries into confirmed bookings. 
• High level of accuracy and attention to detail You need to know the logistics Understand which airlines should be used on different routes Know the different properties to use in a program (ones that work well together) and also make suggestions for changes should one not be available.

Personal Qualities: 

• Passionate about travel and creating memorable experience for clients.
• Self-motivated, proactive, and results-driven Be methodical / meticulous – be able to prioritize workload Strong interpersonal skills – able to build and maintain relationships with clients and suppliers.
• A team player with a positive, professional attitude Creative and solution-oriented, with the ability to tailor itineraries to client need. 
• Resilient and adaptable in a fast-paced, changing industry Self-starter who is willing to learn and who is open to instruction to grow and develop one’s knowledge and career. 
• Ability to multitask, prioritize, and work under pressure to deadlines.
• Able to work under constant pressure to meet deadlines (be able to work after hours if needed).

If you meet the above requiremtns, please apply directly or send me your updated cv to

Remuneration package:

• Depends on experience and current salary package.