Sales Development Representative (SDR) - Telesales

SUMMARY:
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POSITION INFO:

Introduction

We’re a fast-growing label & flexible-packaging manufacturer serving FMCG, food & beverage, logistics and e-commerce brands. We move quickly, value clear communication, and reward people who own outcomes.

Duties & Responsibilities

What you’ll do:

• Call every new quote within parameters, confirm spec/timing/decision process, and drive to PO.
• Run structured follow-ups (phone/email/WhatsApp) on all pending quotes every 48–72 hours until win/loss.
• Handle objections (price, lead time, MOQ, artwork) and negotiate within guardrails.
• Arrange for meeting with field rep if unable to close over phone/email.
• Work provided cold-call lists; Qualify lead, book discovery calls and quoting opportunities.
• Canvas/Prospect when lists thin: Research targets, revive lapsed customers, ask for referrals.
• Keep CRM (Zoho Bigin/CRM) spotless: Next step + date on every opportunity; close reasons mandatory.
• Coordinate with Estimating/Production on feasibility, plates, lead times, and delivery slots.
• Adhere to POPIA and maintain do-not-contact hygiene.

You’ll be measured on:

• Quote-to-close rate
• Average days Quote ? PO
• Follow-up SLA: 100% of new quotes contacted in 24h; all pending quotes touched every 48–72h
• New pipeline created (meetings/quote requests)
• CRM hygiene (? 95% with next step + close reason)

Desired Experience & Qualification

What you bring:

• Min 2 years in inside sales/telesales with closing responsibility (B2B).
• Perfectly Bi-lingual Afrikaans and English.
• Confident phone presence; concise written comms; resilient and coachable.
• Bonus: Printing/packaging exposure (plates, substrates, MOQs, lead times) and/or LinkedIn list-building.

Tools:

• Zoho Bigin/CRM, Zoho Mail/Streams, telephony/softphone (click-to-call), WhatsApp Business, LinkedIn and other social medias, Google Workspace/Excel, QuickEasy Software, Microsoft Office.

Location & hours:

• Pretoria, Mon–Fri, 08:00–17:00

Package & Remuneration

Base salary dependent on experience (starting at R8,000) + uncapped performance commission

Interested?

Please mail your CV to hr1 (at) peopledimension (dot) co (dot) za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.