SPA Host & Guest Liaison Administrator

SUMMARY:
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POSITION INFO:

SPA HOST & GUESTS LIAISON ADMINISTRATOR

PRIVATE RESORT & WELLNESS SPA | South Africa - (ZA)

START: March 2026

TRADING HOURS & SHIFTS:

• Monday - Sunday
• 08:00 - 20:00 (shifts apply)
• 3 Weeks ON / 1 Week OFF

REPORTS TO: SPA Manager / Assistant SPA Manager / GM / CEO

SALARY & COMPANY BENEFITS:

• R15,000 - R20,000 per month / NEG (Based on desired experience)
• Retail Commission
• Company Benefits (Medical Aid, UIF, PF, etc)
• Company accommodation (shared amenities) | No children / pets
• WiFi
• Laundry
• Staff Meals / Meals Allowance
• International training & traveling incentives
• Annual Leave

MINIMUM REQUIREMENTS:

1. Matric (Grade 12) / Senior National Certificate
2. Preferred - Internationally accredited certification in SPA / Beauty / Skin Care / Wellness / Holistic Body Therapies / Hospitality
3. At least 2 full years in a front of house role (reception / guest liaison)
4. SPA Reception experience of a luxury Hotel or Day Spa property - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge)
5. Confident in English language (Speak, Read & Write) - we deal with international, UHNW, clients
6. SPA Bookings system confident - you must be computer literate and able to navigate booking systems
7. Confident using MS Outlook, WhatsApp, Social Media correspondence
8. Highly presentable and beautifully groomed - your presence must exude Premium Spa, Luxury & Exclusivity

EXPERIENCE:

1. Guest Relations / Spa Administration / Receptionist employment experience in a 5-star SPA environment (Hotel, Resort or Cruise Ship)
2. High-end, luxury hospitality experience (front-facing department)
3. Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
4. Exceptional guest/patient relations
5. Prior experience as a spa therapist is advantageous 
6. Prior experience working with UHNW clients

KPI:

• Guest Experience & Front-of-House Excellence
• Spa Coordination & Scheduling
• Operational Oversight
• Sales, Stock & Administration
• Team Dynamics
• Representing the brand

SKILLS & ABILITIES:

• A natural host/ess with an authentic passion for guest care.
• Self-motivated, dependable, and solution oriented.
• Calm and composed under pressure, with strong attention to detail.
• A positive team player who thrives in a collaborative, guest-focused environment.