FRONT OF HOUSE MANAGER

SUMMARY:
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POSITION INFO:

We are seeking a highly motivated and experienced Front of House (FOH) Manager to oversee the daily operations of our restaurant and tasting room. The ideal candidate will be passionate about hospitality, wine, and food service, with a strong focus on delivering exceptional guest experiences. You will be responsible for managing FOH operations, supervising staff, and ensuring the highest standards of customer service, safety, and compliance.

Key Responsibilities:

• Operational Management: Coordinate daily FOH operations, ensuring smooth service flow and adherence to quality standards.
• Customer Service: Deliver superior service, manage guest experiences, respond efficiently to customer complaints, and maximize customer satisfaction.
• Staff Management: Supervise and schedule shifts, conduct performance appraisals, train staff on customer service best practices, and motivate the team to perform at their best, especially during peak hours.
• Financial Management: Assist with financial reporting duties, including expense reports, budget management, and inventory control.
• Compliance: Ensure compliance with health, sanitation, and safety regulations, and manage food safety protocols.
• Guest Engagement: Promote wine sales, manage reservations, host guests, and upsell pairings and wine farm activities.
• Event Coordination: Oversee organising functions and events, coordinating with relevant departments for stock and operational requirements.
• Continuous Improvement: Regularly review FOH operations and staff performance to identify opportunities for improvement and implement necessary changes.

Qualifications and Skills:

• Experience: Minimum of 3-5 years in a supervisory or management role in the hospitality industry, particularly in a high-volume restaurant or tasting room environment.
• Education: Matric certificate required
• Skills: Strong leadership, communication, and interpersonal skills; good customer service; attention to detail; financial acumen including budgeting and cost management; knowledge of food safety and inventory management; proficiency in restaurant management software (e.g., POS systems, OpenTable, DinePlan).
• Additional Requirements: Must be able to work flexible hours, including evenings, weekends, and holidays; ability to multitask and remain calm in stressful situations; strong problem-solving skills; passion for wine and food.

Benefits:

• Competitive salary based on experience
• Opportunities for growth and development within the company
• Training and support in a dynamic and professional environment