SECURITY MANAGER

SUMMARY:
Krugersdorp Area – Gauteng: As a Security Manager you are responsible to protect and safeguard all hotel guests, employees, their belongings, all assets of the company.

POSITION INFO:
MINIMUM REQUIREMENTS

• At least three years’ experience in a similar role
• Previous hospitality experience
• In-depth knowledge of security procedures, video surveillance and intrusion detection technologies
• PSIRA Grade A
• Computer literate
• Ability to motivate and work with staff
• Strong communication skills

• Assuming full responsibility for the safety and security of the entire property.
• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Responsible to manage all safety & security, Fire Life Safety risks faced by the hotel.
• Liaise with CEO to ensure hotel employees are adhering to established security procedures
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents
• Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
• Monitor staff activity and coach subordinate performance
• Implement policies and procedures to control access control of the property persons entering.
• Ensure that all security personnel be on the look out and report all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Monitor and follows proper key control guidelines in loss prevention and in the property.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others within the security component.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic/ duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning
• Conduct regular walk through rounds for observing the entire hotel both within working hours and after hours.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements
• Select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
• Be available 24 hours a day for genuine emergencies within the property.