IT Internship

SUMMARY:
IT Internship

We are looking for a Desktop IT Support Specialist to join our team and provide exceptional technical support across the organization. The successful candidate will be responsible for resolving desktop-related issues, managing IT support tickets, and escalating complex incidents where necessary. This role involves installing and configuring Windows operating systems, ensuring SCCM and BitLocker compliance, troubleshooting hardware problems, and supporting meeting room AV equipment and printers.

POSITION INFO:

Key Responsibilities

• IT Support Ticket Management:
  
  • Efficiently manage and resolve IT support tickets within SLA timeframes.
  • Escalate complex issues to higher support tiers when required.
• Windows Operating System Installation & Configuration:
  
  • Install and configure Windows OS and user profiles.
  • Ensure compliance with organizational standards and policies.
• SCCM & BitLocker Management:
  
  • Administer System Centre Configuration Manager (SCCM) and BitLocker.
  • Maintain device security and compliance.
• Hardware Troubleshooting:
  
  • Diagnose and repair desktop hardware issues, including component replacements when necessary.
• Meeting Room AV Support:
  
  • Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms.
• Printer Support:
  
  • Manage and resolve printer-related issues to ensure minimal downtime.
• OneDrive & SharePoint Support:
  
  • Troubleshoot syncing issues and support seamless file access and collaboration.
• Documentation & Knowledge Base:
  
  • Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency.

Requirements

• Education & Certifications:
  
  • Matric Certificate (Required)
  • IT Diploma or Degree (Required)
  • CompTIA A+ (Required)
  • Advantageous: CompTIA N+, Microsoft Desktop and/or Microsoft 365 Cloud certifications
• Technical Skills:
  
  • Basic knowledge of Windows operating systems, software applications, and computer hardware.
  • Familiarity with SCCM and BitLocker is beneficial.
• Soft Skills:
  
  • Strong troubleshooting and problem-solving abilities.
  • Clear and professional communication skills, with the ability to support users at all business levels.
  • Good time management skills and the ability to prioritize tasks effectively.

NB! This job is now closed. You can apply for other jobs by uploading your CV.