SCS Field Activity Manager - (Western Cape)

SUMMARY:
Field Activity Manager

POSITION INFO:

At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

Description:

The Field Area Manager ensures efficient field operations, oversees audits, compliance, and document management, and maintains high customer service and sales standards. They manage a team, ensure key performance deliverables are met, and report to senior management. They also resolve client issues.

Key Responsibilities and Deliverables:

Sales & Client Management:

Develop and execute strategies to generate new business and maintain existing client relationships.

Proactively hunt for new clients while ensuring high levels of customer satisfaction. Manage the client lifecycle, ensuring client needs are consistently met with quality solutions.

Foster strong, long-term relationships with stakeholders to maximize regional growth and performance.

Team Management & Leadership:

Lead, mentor, and develop a high-performing team of Team Leaders, agents, and compliance personnel.

Set clear targets and KPIs for the team, ensuring alignment with broader company goals. Conduct performance reviews and provide ongoing feedback to foster growth and ensure targets are met.

Provide coaching and guidance to help team members achieve personal and professional goals.

Compliance Management:

Ensure that all team members adhere to industry regulations, company policies, and legal standards.

Monitor and manage compliance-related activities within the region, addressing any discrepancies or concerns promptly.

Collaborate with compliance agents/leaders to ensure all procedures are followed.

Reporting & Analysis:

Regularly report on regional sales performance, team metrics, and client activities. Analyze trends in sales, client interactions, and market conditions to Provide updates to senior management on the overall performance, identifying areas for improvement and potential risks.

Field Operations:

Oversee day-to-day operations in the field, ensuring teams are working effectively and efficiently.

Identify and address operational challenges that may impact sales or service delivery.

Ensure operational excellence in all regions under management, promoting a consistent, high-quality service offering.

Minimum Qualifications:

Matric/Grade 12 (NQF4)

Diploma or Degree in relevant field

(RE) qualification advantageous

Requirements and Experience

5-8 years of experience in Financial Services, with a focus on customer service, external field sales, and call centers.

Proven experience in achieving customer satisfaction results, overseeing all staff management functions, and resolving client issues effectively.

Knowledge, Skills and Abilities:

Attention to detail

Process and technology management

Administration skills

Computer literacy

Report writing skills

Communication skills (verbal & written)