SALES CONSULTANT - HOWICK/ HILTON AREA

The company Sales Consultant excel in selling products and solutions – matching a client''s needs to what the company has to offer. Sales Consultants work in almost any field imaginable and plays an important part in a company''s sustainability and efforts of staying profitable and competitive.

Roles & Responsibilities

- Lead conversions (including non-digital and social media planned campaigns)
- Cold calling leads and new opportunities
- Plan, setup, attend and facilitate site visits & workshops -educating clients on the benefits and use of fibre connectivity
- Courtesy calls to closed sales as after sales service to secure customers happy letters / referrals. Escalate complaints and concerns and report on compliments
- Live current site gap analysis administration with focus on the lowest uptake;
- Communicate and report on marketing requests & sales initiatives received from Sales manager
- Communicate sales initiative or marketing requirements to Sales manager
- Provide statistics and reports to chief commercial officer weekly and consolidated monthly.
- Perform ad-hoc duties as required from time-to-time as approved by the chief commercial officer
Key Responsibility Areas (KRA’s)
Sales
- Direct Sales to live sites
- Lead conversion on gap analysis
- Product / service upsell – Worx offerings
- Client Retention
Service Excellence
- Customer Centric service delivery
- Internal & External Stakeholders
- Courtesy calls and feedback to support desk
Marketing
- Brand Awareness through social media, activations and cold calling
- Arrange and attend on-site activations whilst ensuring all brands are represented
General Work Ethic
- Honesty, work attendance, conduct at customer meetings
- Ensure customers are engaged immediately as soon as issues are experienced with their respective services
- Attend relevant internal and external training interventions and applying skills and knowledge gained at training to improve performance

1. Skills and qualities required for the Sales Consultant position:
- Integrity and ability to work unsupervised
- Team Player
- Good business skills
- Good human relations
- Willingness to learn and solve challenging problems
- Ability to work under high pressure situations and flexibility work times if required
- Must be able to check own work
- Problem Solving capability
- Proficient with MS Word / MS Excel. / MS PowerPoint / Outlook
- Good English writing skills
- Taking initiative in generating new leads
- Must be confident to make cold calls
- Excellent telephonic and face to face communication skills
- Must be presentable
- Must be commercially focused
- Must be able to execute work within the companies processes
- Must have a “go getter” attitude
Must have own reliable transport

2. Measurables
- Ability to work with team members and members from other teams
- Willingness to accept responsibility
- Ability to work under pressure
- Ability to influence/organize the environment to achieve goals
- Change through Participation and pro-activeness
- Communication Skills - written, verbal, presentation skills
- Customer Centricity (Ability to work with internal and external customers and/or suppliers)
- Initiative and drive - results driven
- Decision making - decisiveness, follow up on decisions and quality of decision and judgement

ADDITIONAL NOTES
Responsibilities maybe added or subtracted depending on performance and Work load. You will be required to operate out of your normal operating hours when needed or required